About this role
Job summary
PLEASE APPLY FOR THIS ROLE DIRECTLY ON OUR WEBSITE BY PASTING THE LINK BELOW:
https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=3c19cb83-12cd-48ea-9b0b-0a5c6c75d203
This role is based in the Data and Insight Team within the Income Generation & Marketing directorate, this role supports the wider department by delivering insight, data expertise and training, as well as data selections, analysis, segmentation and data imports.
Main duties of the job
Are you a proactive, analytical and highly motivated professional looking for your next challenge in fundraising data and insight? Do you have in-depth experience of working with a contacts database (Raiser's Edge or similar CRM)?
This is a key role, ensuring the CRM database meets the needs of the department, covering user training, data management, process improvement and system improvement.
You will work closely with the Fundraising and Partnerships teams to evaluate the success of campaigns and supporter journeys, turning insight into action to help shape fundraising activity and maximise income.
This post is offered on a permanent full time basis, working 37.5 hours per week, Monday to Friday 8.30am to 5pm.
At St Catherines we offer work from home opportunities, however, this is adaptable depending on business need, and regular onsite attendance is required.
About us
St Catherines Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, wed love to hear from you.
Employees at St Catherines Hospice can enjoy a variety of benefits including:
Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering & moving house. Generous Pension scheme with up to 9% employer contributions or honour of NHS pension. Life Assurance Scheme, Counselling Offering, and a range of discounts. Enhanced maternity and adoption pay.
Job description Job responsibilities
Data and Insight role will bring:
Championing best practice in data usage Help embed data-led decision making across the department Suggesting process improvements and efficiencies Experience working with a contacts database High levels of accuracy and attention to detail
Person Specification
Experience Essential
In-depth experience of working with a contacts database (Raisers Edge or similar CRM) Ability to update and maintain a database Ability to report on income and expenditure Experience of producing marketing/ fundraising campaign selections Good planning and organisational skills with the ability to multi-task, work on own initiative and prioritize effectively to meet deadlines. Have effective problem-solving skills with the ability to make rational and sounds judgements based on consideration of complex data. An understanding of the principles of Data Protection legislation Experience of data capture of Gift Aid, supporter preferences and suppressions to give a better experience for the supporter Excellent knowledge and experience of MS office, particularly Excel and Access Excellent attention to detail and high levels of accuracy Knowledge and understanding of GDPR and its relation to Fundraising Can demonstrate an understanding of excellent donor care and how this might be demonstrated and delivered You need to have excellent communication skills, both written and verbal with the ability to build relationships with people at all levels Ability to develop and maintain effective and collaborative internal and external relationships Excellent administration, organisational and time management skills
Desirable
Experience of using Raiser's Edge/NXT Experience of working with volunteers Experience of working in a Fundraising orientated environment would be helpful.
Qualifications Essential
Your career and education so far will mean that you are a confident and skilled communicator. It would be great if you are educated to GCSE level C in English and Maths or equivalent
Desirable
GDPR compliance training or equivalent demonstrable experience Training or a qualification in Raisers Edge/NXT
Employer details Employer name St Catherine’s Hospice
Address St. Catherines Hospice
Grace Holland Avenue
Pease Pottage
Crawley
West Sussex
RH11 9SL
United Kingdom
Employer's website https://www.stch.org.uk/ (Opens in a new tab)