About this role
Job summary
West Leeds Primary Care Network (PCN) is seeking a motivated and organised Bookings Team Member to join our friendly and supportive team.
This is a vital administrative role, helping to ensure patients receive timely access to healthcare services across the PCN. The successful candidate will be responsible for managing appointments, handling patient enquiries, coordinating clinician rotas, and maintaining waiting lists to support the efficient delivery of services.
Main duties of the job
Key Responsibilities
Answer incoming telephone calls professionally and courteously. Manage patient enquiries and direct calls appropriately. Book, amend, and cancel patient appointments across PCN services. Maintain and monitor waiting lists, ensuring patients are offered appointments in a timely manner. Reorganise clinician and service rotas in response to leave, sickness, and service demand. Liaise with member practices, and other healthcare professionals within the PCN regarding appointment availability. Ensure patient information is accurately recorded and maintained on clinical systems. Contact patients regarding appointments, changes, and follow-up bookings. Support the wider team with general office duties as required. Work to NHS data protection, confidentiality, and information governance standards.
About us
At West Leeds Primary Care Network (PCN), we're more than just a workplace. We're a supportive, dedicated team working together to improve access to healthcare for thousands of patients across our local communities.
Our Bookings Team is at the heart of the PCN, ensuring patients are connected to the right services at the right time. We work collaboratively, support one another through busy periods, and celebrate successes together. We pride ourselves on being friendly and approachable. We value teamwork, respect, and professionalism, creating an environment where everyone feels welcomed and supported.
Employee Benefits:
NHS pensionGenerous annual leave entitlementA chance to be part of an innovative and growing PCN.
Job description Job responsibilities
Main duties of the job
Key Responsibilities
Answer incoming telephone calls professionally and courteously. Manage patient enquiries and direct calls appropriately. Book, amend, and cancel patient appointments across PCN services. Maintain and monitor waiting lists, ensuring patients are offered appointments in a timely manner. Reorganise clinician and service rotas in response to leave, sickness, and service demand. Liaise with member practices, and other healthcare professionals within the PCN regarding appointment availability. Ensure patient information is accurately recorded and maintained on clinical systems. Contact patients regarding appointments, changes, and follow-up bookings. Support the wider team with general office duties as required. Work to NHS data protection, confidentiality, and information governance standards.
Person Specification
Experience Essential
*Have previous experience working in a busy office, administration, reception, call handling, or healthcare environment. *Be able to effectively multitask and manage competing demands in a fast-paced environment. *Have excellent communication and customer service skills.
Desirable
* Experience of working in a GP practice * Previous SystmOne experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name West Leeds Primary Care Network
Address Manor House Ground Floor
23 Robin Lane
Pudsey
West Yorkshire
LS28 7BR
United Kingdom
Employer's website https://www.westleedspcn.co.uk/ (Opens in a new tab)