About this role
Job summary
GP Receptionist
Shifts: Monday 1:00 pm - 6:30 pm, Tuesday 8 am - 1 pm and Thursday 1:00 pm - 6:30 pm shifts plus cover (approx 16 hours per week).
Reception Rota includes additional shifts; early mornings / late finishes until 6:30 pm and Saturday working on a regular rota basis.
Please note we may close the vacancy earlier than the closing date if there are high number of applications.
Main duties of the job
We currently have a receptionist vacancy; this is a busy and varied role, dealing with patients both face to face and on the telephone. Duties will also include general practice administration. You will need to ensure that you are organised and be patient focused. Ideally, you will have previously gained experience in Care Navigation within a General Practice environment.
The successful candidate will be required to provide excellent customer service skills and provide administration support to the Practice. You must be flexible and able to work additional hours as and when required to cover annual leave and other periods of absence to ensure the efficient and smooth running of the Practice.
Previous experience in General Practice is essential. You must have excellent communication skills; the ability to cope with change, be adaptable, accurate and ability to work alone or as part of a team are essential. You must also be IT literate and have gained experience of EMIS web. This post is subject to a Disclosure Barring Service check.
Please note the job vacancy may close earlier pending the number of applications.
About us
Newbridge Surgery is a small surgery situated on the Tettenhall Road in Wolverhampton. Free car parking is available.
Job description Job responsibilities
We currently have a receptionist vacancy; this is a busy and varied role, dealing with patients both face to face and on the telephone. Duties will also include general practice administration. You will need to ensure that you are organised and be patient focused. Ideally, you will have previously gained experience in Care Navigation within a General Practice environment.
The successful candidate will be required to provide excellent customer service skills and provide administration support to the Practice. You must be flexible and able to work additional hours as and when required to cover annual leave and other periods of absence to ensure the efficient and smooth running of the Practice.
Previous experience in General Practice is essential. You must have excellent communication skills; the ability to cope with change, be adaptable, accurate and ability to work alone or as part of a team are essential. You must also be IT literate and have gained experience of EMIS web. This post is subject to a Disclosure Barring Service check.
Person Specification
Experience Essential
Previous experience of working in a General Practice or similar environment and experience of Care Navigation.
Desirable
Demonstrable experience of working in a Busy front facing General Practice Receptionist environment and Care Navigate effectively
Special Knowledge and Skills Essential
To be flexible and adaptable to a changing and busy working environment. Be able to care navigate patients to other services if required. Ensure all information is recorded and filed accurately on clinical system. Ability to work in a changing environment. Ability to prioritise workload to meet demands of the service
Desirable
Demonstrable Experience of IT systems Demonstrable Experience of clinical systems EMIS Web / Docman
Qualifications Essential
GCSE grade A to C in English and Maths or equivalent.
Desirable
NVQ 1 to 2 in Customer Care. NVQ 1 to 2 in Administration.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Newbridge Surgery
Address 255 Tettenhall Road
Wolverhampton
WV6 0DE
United Kingdom
Employer's website https://www.newbridgesurgerywolverhampton.nhs.uk (Opens in a new tab)