About this role
Job summary
The Practice Manager is responsible for the effective day-to-day management and strategic development of the practice, ensuring the delivery of safe, high-quality, patient-centred care. Working closely with our Managing Partner, GP Partners, clinical team and wider practice staff, the Practice Manager provides leadership and direction across all aspects of practice operations, including human resources, premises, performance management, governance and regulatory compliance.
The role is pivotal in ensuring the practice meets its contractual obligations, maintains compliance with Care Quality Commission (CQC) standards, and continually improves the quality and efficiency of its services. The Practice Manager will foster a positive, supportive and accountable working environment, promote effective communication and teamwork, and ensure that resources are used efficiently to meet the needs of patients and the wider community.
Through strong leadership, sound organisational skills and a commitment to continuous improvement, the Practice Manager will support the practice in achieving its vision, delivering excellent patient care and maintaining a sustainable, well-managed service.
Main duties of the job
The Practice Manager will lead in the management and coordination of all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, and ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment. They will lead in managing governance and is the focal point for external organisations and inspections, including the regulator.
Through innovative ways of working, lead the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
About us
Grey Road Surgery is a well-established GP practice based within Breeze Hill Neighbourhood Health Centre in North Liverpool. We provide comprehensive General Medical Services to our local patient population and are part of the North Liverpool Primary Care Network.
We are a medium-sized, friendly and forward-thinking practice with a multidisciplinary clinical team. Our team currently includes three GP Partners, Managing Partner, four Salaried GPs and three Specialist Clinical Practitioners, supported by our large nursing team, pharmacy and administrative teams.
As a training practice, we are committed to supporting the development of the next generation of healthcare professionals. We value teamwork, professional development and a collaborative approach to patient care.
Grey Road Surgery is an excellent place to work for those who want to be part of a supportive, established and multidisciplinary team, while having the opportunity to contribute to the continued development of primary care services for our local community
Job description Job responsibilities
Below are some of the primary key responsibilities for the role, please review the Job Description for full details, the post has a requirement of least 30 hours per week.
Oversee the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilitiesProvide leadership and guidance to all staff ensuring that they adhere to policy and procedure at all timesFunctional management of all administrative staffGuide the team to reach QOF targets and lead on local and national contracts with the support of the managing partner.
Person Specification
Qualifications Essential
A good standard of education with excellent literacy and numeracy skills is essential
Desirable
Educated to degree level in healthcare or business Associate Member of IGPM AMSPAR Qualification in Level 5 Primary Care and Health management Leadership or management qualification
Experience Essential
Candidate must have experience of working in a previous or current role as a Practice Manager or equivalent role (deputy Practice Manager) in primary care with a minimum of 3 years experience.
Desirable
Experience of working in Cheshire and Merseyside primary care
Skills Essential
Knowledge of clinical system software, ideally EMIS Web
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Grey Road Surgery
Address Breeze Hill Neighbourhood HC
3 Rice Lane
Liverpool
L9 1AD
United Kingdom
Employer's website https://thegreyroadsurgery.nhs.uk/# (Opens in a new tab)