About this role
Job summary
North Swindon Practice is seeking an enthusiastic, innovative, and forward-thinking Business Manager to join our leadership team.
This is a newly created role that offers an exciting opportunity to contribute to the strategic development and operational success of a large and progressive GP practice. Working closely with the Partners and wider leadership team, the successful candidate will provide leadership across business development, operational performance, workforce engagement, service improvement, and patient experience.
The post holder will be responsible for supporting the delivery of the practice's strategic objectives, promoting a positive organisational culture, and ensuring services are delivered efficiently, effectively, and in line with the needs of our patients and staff.
This role would suit an individual with strong leadership skills, excellent business acumen, and a passion for delivering high-quality services within a fast-paced healthcare environment.
Main duties of the job
Support the development and implementation of the practice's strategic plans and objectives.Lead on business development opportunities and service improvement initiatives.Monitor and improve operational performance across the practice.Analyse performance, financial, and workforce data to inform decision-making and drive improvement.Support the development of systems and processes that improve efficiency and effectiveness.Foster a positive, supportive, and inclusive workplace culture.Lead and motivate teams to achieve organisational objectives.Support staff engagement, wellbeing, retention, and workforce development.Work collaboratively with managers to address operational challenges and identify opportunities for improvement.Oversee projects aimed at enhancing patient experience and satisfaction.Monitor patient feedback and complaints, ensuring learning is embedded and improvements are implemented.Support the practice in identifying opportunities for innovation and service development.Promote effective use of digital technology and modern ways of working.Produce reports and business cases for the leadership team as required.Ensure compliance with relevant policies, procedures, and governance requirements.
About us
North Swindon Practice is a large, well-established, and forward-thinking GP practice committed to providing high-quality patient care while creating a supportive and rewarding working environment for our staff.
We pride ourselves on our strong team ethos, collaborative culture, and commitment to continuous improvement. We are looking for a Business Manager who shares our values and is passionate about helping us develop, innovate, and deliver excellent services for our patients and community.
Job description Job responsibilities
Support the development and implementation of the practice's strategic plans and objectives. Lead on business development opportunities and service improvement initiatives. Monitor and improve operational performance across the practice. Analyse performance, financial, and workforce data to inform decision-making and drive improvement. Support the development of systems and processes that improve efficiency and effectiveness. Foster a positive, supportive, and inclusive workplace culture. Lead and motivate teams to achieve organisational objectives. Support staff engagement, wellbeing, retention, and workforce development. Work collaboratively with managers to address operational challenges and identify opportunities for improvement. Oversee projects aimed at enhancing patient experience and satisfaction. Monitor patient feedback and complaints, ensuring learning is embedded and improvements are implemented. Support the practice in identifying opportunities for innovation and service development. Promote effective use of digital technology and modern ways of working. Produce reports and business cases for the leadership team as required. Ensure compliance with relevant policies, procedures, and governance requirements.
Person Specification
Qualifications Essential
Educated to A-Level standard or equivalent experience. Evidence of continuing professional development.
Desirable
Degree or professional qualification in Business Management, Leadership, Healthcare Management, Human Resources, Finance, or a related field. Management or leadership qualification.
Experience Essential
Significant experience in a leadership or management role. Experience managing operational performance and delivering service improvements. Experience leading and motivating teams. Experience managing change within a complex organisation. Experience using data and performance indicators to inform decision-making
Desirable
Experience working within primary care, healthcare, or an NHS environment. Experience in financial planning, budgeting, or business development. Experience writing reports, business cases, or project proposals.
Personal Qualities Essential
Positive, resilient, and adaptable. Professional and approachable. Self-motivated and proactive. Committed to promoting equality, diversity, and inclusion. Able to work under pressure and manage competing priorities. Demonstrates integrity, accountability, and confidentiality. Enthusiastic about continuous improvement and organisational development.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Swindon Practice
Address Home Ground Surgery
Thames Avenue
Swindon
SN25 1QQ
United Kingdom
Employer's website https://www.northswindonpractice.nhs.uk/ (Opens in a new tab)