About this role
Job summary
We are looking for an enthusiastic band 3 administrator to join the Paediatric Physical Health & CAMHS Admin Hub based at the City Care Centre in Peterborough.
The successful candidates will need to be calm, patient, organised and able to work autonomously and within a team. You will need to have good communication skills and be a competent typist as this role involves typing up reports, letters, and minutes, and booking appointments for our clinicians, as well as helping to maintain our waiting lists.
You will be proactive in solving problems and answering queries and you will see these through to completion.
The ideal candidate will have a strong team work ethic, sense of accountability, a friendly, positive, professional outlook, accompanied by an ability to work under pressure at times.
To support you, we will provide full training and supervision, and we will commit to aiding your development within the role. Initially and whilst training this role is office based. Hybrid working may be an option at a future date dependent on service and operational need.
If you are looking for a new challenge, enjoy variety in your work, and wish to be part of a well-established team striving to make a difference, then we want to hear from you.
Main duties of the job
The post holders will help provide a comprehensive administrative service within their team, administrating the paediatric physical health pathways, core mental health treatment pathway as well as the neurodevelopmental conditions diagnostic and treatment pathways. You will support the Clinical Teams by:
Creating meeting agendas and taking minutes Typing and sending correspondence Maintaining patient records and waiting lists Sending and receiving documents to support patients' referrals Arranging clinics/appointments as patients move through their treatment pathways.
The applicant should have excellent written and verbal communication skills and be able to work under occasional pressure. We will provide full training on our bespoke software and procedures, and we offer opportunities for further development and training.
About us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.
Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.
To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
All appointments are subject to the successful completion of a probationary period.
Please note we reserve the right to close adverts early should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.
For further information on CPFT, please visit our website at https://www.cpft.nhs.uk
Job description Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
Word processing of all forms of correspondence, reports and summaries that are required by the team. Undertake diary management for clinicians and/or managers, as required. Organise team meetings, take, transcribe and distribute minutes accordingly. Organise clinics and associated appointments for clinics, using appropriate database systems to manage work. Provide operational support to colleagues. Field requests from staff and service users in accordance with Trust procedures. Input and update service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintain electronic patient records, ensuring they are kept up to date at all times. Ensure good client service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
Person Specification
Experience Essential
Previous Experience of working in a busy and demanding office/customer facing environment Experience of planning and organising own workload and of staff within own span of control Experience of supporting a multi-disciplinary team
Desirable
Experience of working in an NHS setting Experience in using computer programmes including health care IT systems Lived experience of mental health
Skills and Abilities Essential
Good organisational skills Ability to adopt an appropriate style and method of communication and deal effectively with people Ability to work on own initiative
Desirable
Knowledge of Data Protection Act Knowledge of medical terminology
Knowledge and Understanding Essential
Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Education Essential
Educated to GCE/GCSE standard.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridgeshire and Peterborough NHS Foundation Trust
Address City Care Centre
Thorpe Road
Peterborough
PE3 6DB
United Kingdom
Employer's website https://www.cpft.nhs.uk/ (Opens in a new tab)