About this role
Job summary
We have an exciting opportunity for a Quality, Safeguarding and Regulation Manager to join Lancaster Medical Practice.
The successful candidate will be responsible for managing the Quality, Safeguarding and Regulation Team and leading the delivery, coordination and continual development of the Practice's quality, regulatory compliance, patient safety and patient experience programmes.
You will provide expert leadership and assurance across complaints, safeguarding, clinical governance, quality improvement, patient participation and regulatory compliance, ensuring the Practice meets all statutory, contractual and regulatory requirements.
Working closely with the Director of Infrastructure and Compliance, Senior Management Team and Partnership Board, the post holder will promote a culture of continuous quality improvement, organisational learning and patient-centred care, ensuring that quality and compliance are embedded throughout all areas of the organisation.
The post holder will provide assurance that robust systems, processes and governance arrangements are in place to support compliance with Care Quality Commission standards, NHS contractual requirements, safeguarding legislation and quality improvement objectives.
Interviews will be held on Thursday 5th November 2026.
Main duties of the job
Management of the Quality, Safeguarding and Regulation team Complaints Management Safeguarding Management Regulatory Compliance and Assurance including CQC evidence repository Clinical Governance and Quality Assurance Quality Improvement and Service Development Patient Safety and Organisational Learning Policy Management and Governance Reporting and Assurance Support achievement of regulatory standards Patient Experience and Patient Participation Group Delivery of annual audit programme across the organisation Significant Event Analysis and Management
About us
Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of Outstanding by the Care Quality Commission in August 2018.
We deliver our services from seven locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.
LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact with during their work. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS).
Please note, we are unable to support candidates requiring a skilled worker visa for this post.
Job description Job responsibilities
for further information on this vacancy, please see the job description and person speficiation linked.
Person Specification
Qualifications Essential
Degree level qualification or equivalent experience.
Experience Essential
Significant administration experience within a relevant setting. Proven experience of producing analytical reports using quantitative and qualitative systems. Proven experience of managing safeguarding and ensuring legislation is being adhered to. Strong organisational and leadership skills. Experience in use of Microsoft Office. Experience of regulatory compliance including CQC standards. Experience of complaints management and investigations.
Desirable
An understanding of Quality Improvement Methodology.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancaster Medical Practice
Address 8 Dalton Square
Lancaster
Lancashire
LA1 1PN
United Kingdom
Employer's website https://www.lancastermedicalpractice.co.uk/ (Opens in a new tab)