About this role
Job summary
One Wight Health are advertising this vacancy on behalf of St Helen's Medical Centre.
This role will be directly employed by St Helen's Medical Centre
Job Title: Patient Advisor
Responsible to: Practice Manager
Hours: Part time, 18 hours per week
Salary: Depending on experience
We are a friendly, forward-thinking practice, seeking to recruit an enthusiastic, motivated and flexible Patient Advisor to join our team.
The successful candidate will be a team player, with excellent inter-personal skills. They will have proficient IT skills, an eye for detail and the ability to respond effectively to the needs of a busy and changing environment as well as a desire to progress further with a career in Primary Care.
Main duties of the job
Our Patient Advisors act as the first point of call for patients at the Practice. They are responsible for welcoming patients and visitors to the surgery, answering all incoming calls, booking appointments, offering guidance, advice, and Care Navigation in line with our standard operating procedure. They ensure the smooth running of the surgery reception area.
About us
We are a progressive and thriving, 2 partner Practice located in a prime coastal part of the Isle of Wight serving an affluent elderly population. Serving a patient list size of approximately 6,700 patients, we operate out of our own, purpose-built, well-equipped premises, with a branch surgery in the neighbouring village of Bembridge.
We seek to progress, develop and maintain high standards in our busy training practice. We are actively engaged in commissioning and innovations to develop our services to meet local population needs and have consistently high QOF and QPSS achievement.
Job description Job responsibilities
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Main Duties:
To greet patients and visitors to the Practice and action face to face requests for appointments and other enquiries.
To effectively signpost patients to the appropriate healthcare professional or service in line with our standard operating procedures.
To process all incoming calls from patients and other stakeholders who make contact with the Practice.
Actively signpost patients to the appropriate service or healthcare professional.
Initiate contact with and respond to requests from patients, team members and external agencies by phone, email and text.
Check ID for new patient registrations, and patients requesting or collecting documentation from the surgery.
Register temporary residents, as per protocol.
Adding patient correspondence onto the clinical system.
Action incoming emails and tasks, responding in an appropriate manner.
Take payment for private services and provide appropriate receipt to confirm payment.
Effectively signpost all online consultation requests to the appropriate clinician, following our standard operating procedures.
Manage all queries as necessary in an efficient manner.
Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
Support all clinical staff with general tasks as requested (appropriate to role).
Undertake all mandatory training and induction programmes.
Participate in practice audits as directed by the management team.
Support the Patient Advisor Team, providing cover during staff absences.
Complete opening and closing procedures in accordance with the duty rota.
General housekeeping (e.g. keeping reception and waiting areas tidy).
Any other reasonable duties as necessary.
Adhere to all aspects of Confidentiality.
Adhere to all aspects of Health & Safety.
Person Specification
Qualifications Essential
Good standard of general education
Desirable
Medical Terminology training. Customer Service qualification.
Experience Essential
Experience of working with the general public
Desirable
Experience of working in a Primary Care setting.
Skills Essential
Excellent communication skills (Written and Oral). Excellent IT skills. Clear, polite telephone manner. Good time management and the ability to work to deadlines. Problem solving skills. Good interpersonal skills.
Knowledge Desirable
Knowledge of SystmOne
Personal Qualities Essential
Smart, polite and confident. Adaptability. Team working. Motivated. Flexibility. An understanding, acceptance and adherence to the need for strict confidentiality.
Employer details Employer name One Wight Health Ltd
Address St. Helens Medical Centre
Upper Green Road
St. Helens
Ryde
Isle Of Wight
PO33 1UG
United Kingdom
Employer's website https://onewighthealth.co.uk/ (Opens in a new tab)