About this role
Job summary
Applications are invited from suitably qualified and experienced candidates for a full time, Band 4 Administration Team Lead with the Sunderland Talking Therapies Team. This service is very demanding with the post holder being part of an admin team providing a proactive, comprehensive admin service to support patients, the extended Clinical Team and Senior Team.
The post holder must have proven demonstrable supervisory, leadership and secretarial experience along with the ability to collate performance data from Dashboards and IAPTuS and create reports as required. The post holder will be required to monitor admin staff's performance and processes and must have proven demonstrable experience of diary management and note taking.
Main duties of the job
Candidates must have proven demonstrable experience in last 12 months of the following :
Experience in a customer/patient and service user focused environment Experience in undertaking and leading supervisions and appraisals with staff Experience in supporting and leading team(s) through organisational changes Experience in dealing with annual leave/sickness processes Excellent communication and interpersonal skills Experience in dealing with complaints A good understanding of using admin performance Dashboards Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills Note taking
Candidates should be:
Able to be self-directed, motivated and to contribute positively within a team Well organised and structured Able to support the Admin Manager Able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills Able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Sunderland Talking Therapies is a partnership organisation of CNTW, Sunderland Counselling Services, Washington Mind and Sunderland mind.
The organisations work in partnership to provide assessments and a rang or treatments for people with common mental health problems.
Job description Job responsibilities
Please find attached job description for full details.
Internal applicants only, Interviews will be face to face.
Advertising date : 13th October 2026
Closing date : 27th October 2026
We welcome your application.
Person Specification
Education & Qualifications Essential
General level of education to O Level / GCSE or equivalent NVQ Level 3 Business Management/or equivalent Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
Desirable
NVQ Level 3 in Customer Care
Knowledge & Experience Essential
Working knowledge of Microsoft applications and Patient Information Systems Knowledge of Trust policies and procedures Knowledge of office procedures Knowledge of Health and Safety policies relating to role
Desirable
Knowledge of financial procedures/budgets relating to role
Skills & Competencies Essential
Excellent organisational and problem-solving skills Excellent communication, interpersonal and negotiation skills Effective note-taking skills
Role Specific Essential
Experience in undertaking Supervisions and appraisals Flexible attitude to cope with fluctuating workloads and the requirement to cover other areas in times of staff absence Enthusiastic and proactively embraces change to improve service delivery
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address Monkweamouth Hospital
Newcastle Road
Sunderland
SR5 1NB
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)