About this role
Job summary
We are looking for 2 Recepetionists to join our team. Working 16.5 hours per week, shifts will vary from mornings and afternoons.
MUST HAVE GP & EMIS EXPERIENCE.
The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The post-holder will be an integral part of the general practice team.
Main duties of the job
Welcome patients and visitors in a professional, friendly, and courteous manner. Answer telephone calls promptly, deal with enquiries, take messages, and direct calls to the appropriate staff. Book, amend, and cancel appointments in accordance with practice procedures. Register new patients and update patient records, ensuring information is accurate and up to date. Manage patient enquiries face-to-face, by telephone, and via online communication systems. Handle confidential patient information in accordance with GDPR, confidentiality requirements, and practice policies. Process repeat prescription requests in line with practice procedures Liaise with GPs, nurses, healthcare professionals, and other members of the practice team to support the smooth running of the surgery. Signpost patients to appropriate services and healthcare professionals, following practice protocols. Deal with sensitive situations and patient complaints calmly, professionally, and with empathy. Follow practice policies and procedures relating to safeguarding, health and safety, infection prevention, and information governance. Maintain a clean, tidy, and welcoming reception area. Undertake any other reasonable duties to support the effective day-to-day running of the practice.
About us
We are a GP practice based over 2 sites and around 12,000 patients. Our Mission is to provide care and services that we and our families would want to use. Our Vision is to enable people to live healthy and more independent life through high quality, seamless care.
Job description Job responsibilities
To provide a professional, friendly, and efficient reception service to patients, visitors, and healthcare professionals, ensuring the smooth day-to-day running of the GP practice. The postholder will support the clinical and administrative teams while maintaining patient confidentiality and delivering a high standard of customer service.
Person Specification
Experience Essential
Experience using EMIS clinical systems is required. Previous experience working as a GP receptionist is required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Farley Road Medical Practice
Address 53 Farley Road
South Croydon
Surrey
CR2 7NG
United Kingdom
Employer's website https://www.farleymedical.co.uk/ (Opens in a new tab)