About this role
Job summary
We are looking to find the perfect fit to join the reception team at our GP Practice.
The role of the GP Receptionist is fast-paced, and can at times be very demanding, so we are looking for an individual who is confident and resilient; with a professional attitude and an empathetic manner. Excellent communication and IT skills are essential, and candidates must be highly organised and also good at multi-tasking.
Previous experience in a General Practice or healthcare setting is desirable, but not essential as training will be provided.
The position is part time, working 27.75 hours over three days
Main duties of the job
Processing in person, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Providing clerical assistance to practice staff, including word/data processing, filing, photocopying and scanning. To act on patient requests with respect, sympathy and confidentiality. To deal with frustrated or upset patients in a professional manner, and to respond to any unpredictable situation that may arise.
About us
We are a friendly, supportive team, based in Whalley with a branch site at Sabden, both situated in the beautiful Ribble Valley.
We have 5 Partners, 6 Salaried GPs, ANP, a team of Practice Nurses and HCAs, and a large Reception and Admin team. We are a dispensing Practice and have an onsite dispensary at both sites - to give all of our patients a good quality experience at the surgery. We are also a long standing training Practice for GP training.
We have a PCN team who work with our patients, including a Pharmacist, Pharmacy Techs, Care Co-ordinators, GP Assistants, and a Physio.
We have a Housebound Nursing Team of nursing professionals who work with our GPs to provide care to our care home and housebound patients.
The team work well together, making the surgery a harmonious place to work.
We have a highly productive working relationship with the Practices within our PCN. A high QOF achiever we pride ourselves on constantly striving to improve the patient experience.
Job description Job responsibilities
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The post-holder will be an integral part of the general practice team.
Please see the attached job description for further detail.
Person Specification
Qualifications Essential
A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
Desirable
NVQ Level 2 in Health and Social Care
Experience Essential
Experience of working with the general public
Desirable
Experience of working in a GP practice or healthcare setting Experience of administrative duties
Other requirements Essential
Please see the attached person specification for full details
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sabden & Whalley Medical Group
Address 42 King Street
Whalley
Clitheroe
Lancashire
BB7 9SL
United Kingdom
Employer's website https://www.whalleysurgery.nhs.uk (Opens in a new tab)