About this role
Job SummaryThis position is located at the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin, Veterans Administration. The incumbent provides leadership and oversight to subordinate Medical Support Assistants (MSAs) assigned to outpatient clinic areas within the Health Administration. This role is responsible for direction, daily operations, and efficient management of MSA functions.
QualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English: Must be proficient in basic written and spoken English. Education/Experience: Experience. No experience required Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation. IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-7 LEVEL TO QUALIFY FOR THIS POSITION. GS-7 level Grade Requirements: Must possess one (1) year of experience that is directly related to the duties of an MSA. To be creditable, this experience must be equivalent to the next lower grade level, GS-6, and demonstrate the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience at this level includes assignments such as advising clinical staff on current administrative processes; answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults in a computerized scheduling system to include interpreting and verifying provider orders; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments; and coordinating administrative functions relating to emergency and non-emergency transfers to other facilities. Preparing correspondence to notify patients of normal lab results. Managing a system for follow-up care such as consults, tests, etc.). AND Demonstrate knowledge, Skills, and Abilities (KSA): In addition to meeting the experience above, the candidate must demonstrate the following KSAs: KSA- 1 Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. KSA- 2 Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff KSA-3 Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. KSA-4 Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work. KSA -5 Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. (e) Ability to provide staff development and training. KSA-6 Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics References: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7. Physical Requirements: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.
Major DutiesTotal Rewards of a Allied Health Professional The incumbent provides leadership and oversight to subordinate Medical Support Assistants (MSAs) assigned to outpatient clinic areas within the Medicine Division. - Assigning, monitoring, and evaluating the work of subordinate staff. - Ensuring accurate processing of all patient movements between VISTA and CPRS, verifying orders, and confirming adherence to established procedures. - Resolving complex operational issues to ensure patient care needs and organizational goals are met. - Assessing new products, equipment, and systems and recommending improvements to operational workflows. - Identifying training and educational needs; participating in staff interviews and contributing to selections. - Evaluating employee performance and initiating appropriate administrative actions when required. - Conducting Weingarten meetings and proposing disciplinary actions as necessary. - Approving leave requests and monitoring leave balances with appropriate follow-up. - Attending training sessions and participating in medical center-level initiatives. - Extracting, analyzing, and reporting data to support performance measures for senior leadership Work Schedule: 7:30am to 4:00pm,Monday - Friday ??????? Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: 10517F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.