About this role
Job SummaryThe Lead Medical Support Assistant (MSA) under Community Care service line monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow in the Community Care office. The Lead, MSA serves as a Consult Coordinator for Community Care Program. The MSA works collaboratively with other members of an expanded health care team to provide a robust interdisciplinary approach to care.
QualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f) Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education Grade Determinations: In addition to the basic requirements, applicants must possess the below requirements to qualify at the GS-07. Experience: One year of creditable experience equivalent to the next lower grade. Knowledge, Skills, and Abilities (KSAs): In addition to meeting the experience above, the candidate must demonstrate, in their resume, the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS- 07. The actual grade at which an applicant may be selected for this vacancy is GS- 07.
Major DutiesVA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not be limited to: Assures coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work Ensures accurate and timely authorization of all Community Care and Non VA Care encounters Ensures accurate and timely scheduling of Community Care and Non VA Care appointments Provides guidance to staff members, to include changes in policies and procedures Distributes and balances workload Creates and maintains employee work schedules Orients and provides on-the-job training for new and current employees Ensures that all training requirements are met Organizes the work structure of his/her assigned areas Acts as liaison between other MSA's and staff in order to resolve day-to-day conflicts Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics. Provides administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dieticians, Social Workers, and other administrative and professional staff throughout the Primary Care Service area Work Schedule: Monday- Friday, 7:30AM-4:00PM or 8:00AM-4:30PM Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91318-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.