About this role
Purpose: The Manager of Food & Beverage Analytics drives data-informed decision making across F&B operations by leading analytics initiatives, performance measurement frameworks, and reporting that directly impacts profitability, operational efficiency, and business growth. Essential Functions: Maintains data governance standards as primary Business Analytics steward for F&B; defines data definitions, calculation methodologies, and business rules to standardize reporting across all locations Serves as partner to F&B leadership, translating complex data into actionable insights that optimize menu performance, labor productivity, inventory management, and unit-level financial results Leads assigned analytics projects including menu engineering analysis, price modeling, labor optimization studies, and profitability assessments by location, concept, and daypart; ensures transparent reporting of project prioritization, expected timeline, ownership, progress towards goals, and location of related documents and materials Performs deep-dive analyses on sales trends, guest counts, average check, product mix, and operational KPIs to identify growth opportunities and performance gaps Maintains dashboards and operational scorecards tracking critical F&B metrics; produces monthly, quarterly, and annual performance reports with narrative analysis and recommendations Develops predictive models forecasting tools to support budget planning, promotional planning, and resource allocation decisions Partners with Operations, Finance, Supply Chain, Marketing, and Concept Development teams to support data-driven decision-making; collaborates with IT to enhance data infrastructure and automate reporting processes Performs assigned F&B analysis in accordance with the Operations Performance Management program and ad-hoc analysis as required by F&B leadership Regularly assists in the preparation and presentation of results of the Operational Performance Management program, projects assigned to the Business Analytics group and other analysis to senior leadership and internal/external stakeholders Reporting Relationship: The Manager of F&B Business Analytics reports to the Director of Business Analytics and Reporting Major Interdependencies: Finance, Systems, Operations, Operations Performance, Concept Development, Supply Chain Minimum Qualifications, Knowledge, Skills, and Work Environment: The combination of education and professional experience must exceed 6 years: In a technical role: Requires 6 years of business analysis experience A bachelor’s degree in a program related to the functional area can count for 3 of the six-year requirement An MBA or a master’s level degree in a program related to the functional area can count for an additional 1 year of the six-year requirement In the industry: 3 years of Hospitality, F&B and/or Retail experience preferred Specialized Training: Training that leads to an in-depth understanding of business analysis Training that leads to knowledge of food & beverage shops and their cross-functional performance measures (sales, cost, labor), different types of analysis, and of the tools used for analysis, reporting and project pipeline management Specialized Skillset/Competencies/Traits: Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, Power Query, data modeling Strong working knowledge of business intelligence tools (Power BI, Tableau, or similar platforms) Understanding of POS systems, restaurant management systems, and F&B operational data flows Familiarity with F&B industry benchmarks, trends, and best practices; understanding of multi-unit operation sand the unique dynamics of airport/travel F&B environments preferred Meticulous approach to data validation, quality assurance, and accuracy in all deliverables Demonstrated history of anticipating the needs of the business and complex stakeholders Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results Business acumen and also has the mindset required to understand the long-term implications of Business Analysis and to advance the organization’s goals Demonstrated history of creating and maintaining positive work environments Locatio n: This role is based at the North America Support Center in Bethesda, MD