About this role
Salary Range: $110,279.00 (Min.) - $146,120.00 (Mid.) - $181,961.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. Job Summary The Advisor Business Continuity & Crisis Management reports to the Director of Enterprise Risk supports L.A. Care Health Plan’s business continuity and crisis management program. The Advisor works with cross-functional teams to maintain and enhance Business Impact Analyses (BIAs), Business Continuity Plans (BCPs), recovery strategies, exercises, corrective action plans, and program reporting to help ensure the ongoing delivery of critical member services. Working closely with business owners and stakeholders, the Advisor reviews continuity and recovery requirements, identifies gaps, and facilitates plan updates and process improvements. The position helps align business recovery needs with technology disaster recovery capabilities, provides subject-matter guidance, develops tools and training, manages assigned projects and workstreams, tracks program activities, and prepares reports and presentations for management and relevant governance committees. During emergencies or significant business disruptions, the Advisor supports the Director of Enterprise Risk (who leads response coordination and retains decision-making authority) by compiling and organizing incident information, maintaining documentation and version control, tracking action items and deadlines, and coordinating regulatory information and required reporting. The Advisor also monitors government directives, regulatory changes, emergency-management updates, and industry best practices related to business continuity, crisis management, disaster recovery coordination, and health plan operations. The role coordinates with internal teams and external partners, supports L.A. Care’s participation in government and industry forums, and communicates relevant updates and recommended actions to stakeholders. This position collaborates with key stakeholders to review programs, projects, processes, procedures, and policies; and to conduct end-to-end root cause analysis to enhance and improve outcomes and remediate issues to comply with the national and statewide standards and regulations. Provides expert advice to various teams, including program and product development, marketing, and customer service, on various relevant topics. Duties Business Continuity Program Coordination: Coordinate the ongoing administration and enhancement of the business continuity program, including program procedures, standards, tools, templates, schedules, communications, and annual activities. Work with management and business units to promote consistent practices and timely completion of program requirements. Business Impact Analyses and Continuity Plans: Facilitate the development, review, approval, and maintenance of BIAs and BCPs. Guide business units in identifying critical functions, dependencies, recovery timeframes, resource needs, workarounds, and recovery strategies. Review plan content for completeness and consistency and follow up on identified gaps. Disaster Recovery Coordination: Participate in disaster recovery planning and testing in coordination with Information Technology, Information Security, application owners, and business units. Document business recovery requirements and support alignment with technology disaster recovery plans and capabilities. Review recovery objectives, application dependencies, test results, and identified gaps and communicate matters requiring follow-up to management. This role supports and participates in disaster recovery activities but does not perform or own the Information Technology disaster recovery function. Exercises and Readiness Activities: Plan, facilitate, and document tabletop exercises, plan walkthroughs, and other readiness activities. Develop scenarios and evaluation materials, collect stakeholder feedback, prepare after-action reports, and monitor assigned improvement actions through completion. Business Continuity Management System Administration: Support the administration and effective use of the business continuity management system. Maintain program data, workflows, user roles, permissions, reporting, and quality checks; provide user assistance and training; and work with stakeholders to improve data completeness and system adoption. Crisis and Emergency Response Support: During an actual or declared emergency, crisis, or significant business disruption, support the Director of Enterprise Risk, who leads response coordination and retains decision-making authority. Establish and maintain the consolidated incident record, including situation reports, event chronology, decisions, meeting notes, action items, responsible owners, deadlines, dependencies, status changes, and document version control. Coordinate the collection and validation of operational information from business units, delegates, vendors, and other stakeholders; maintain a current matrix of regulatory and contractual reporting requirements; track changes in regulator instructions; support timely and accurate filings and communications; and elevate missing information, overdue actions, or significant concerns to the Director. Support the transition from response to recovery, after-action reporting, and corrective-action tracking. The Advisor does not independently direct the enterprise response unless authority is expressly delegated by the Director or other authorized leadership. Duties Continued Project Management: Plan, coordinate, and monitor assigned business continuity, BIA, BCP, BCIC, exercise, after-action, crisis-response, and regulatory-reporting projects and workstreams. Develop and maintain project scope, work plans, schedules, milestones, roles and responsibilities, deliverables, dependencies, decision logs, risk and issue logs, action-item trackers, status reports, and supporting documentation. Facilitate project meetings, coordinate stakeholder inputs and resources, maintain document and version control, identify schedule or resource concerns, escalate barriers to management, and follow through to documented completion and closure. Risk, Issue, and Corrective Action Support: Identify and document continuity and recovery gaps, risks, issues, findings, and improvement opportunities. Work with responsible business units to develop mitigation or corrective action plans, monitor milestones and supporting documentation, and elevate overdue or significant matters to management. Audit and Regulatory Readiness: Coordinate BC documentation and responses for internal audits, external audits, regulatory reviews, accreditation activities, and related inquiries. Maintain program records and evidence, support timely and accurate submissions, and assist business units with remediation activities related to areas of responsibility. Conducts research and analysis of business performance and improvements with key stakeholders to document current state, identify gaps and present remediation plan/options to leadership. Leads the implementation of initiatives and monitor for successful outcomes. Reporting and Communication: Develop reports, dashboards, executive summaries, presentations, and committee materials regarding program participation, plan status, exercises, gaps, corrective actions, and relevant government or industry developments. Analyze information and communicate practical recommendations to management and stakeholders. Develops reports, analyzes data and provides presentation on status of areas of responsibilities on an as needed basis in support of department operations. Partners with the management communicate compliance and operational priorities and provide feedback or follow-ups to key stakeholders. Training and Cross-Functional Support: Develop and conduct training, workshops, communications, and job aids for business continuity plan owners, editors, business users, and other stakeholders. Provide subject-matter guidance, respond to questions, and facilitate cross-functional workgroups and projects within assigned areas. Acts as the point of contact for key strategic initiatives. Provides expert advice to various business units on relevant topics within the organizational standards, national and state-wide compliance. Policies and Procedures: Draft, review, and recommend revisions to policies, procedures, standards, playbooks, and related materials within the role's areas of responsibility. Support implementation and monitoring to promote consistent application across the organization. Education Required Bachelor's Degree in Public Administration or related field In lieu of degree, equivalent education and/or experience may be considered. Education Preferred Master's Degree in Related Field Experience Required: At least 5 years of experience in business continuity, crisis or emergency preparedness, health care operations, government or regulatory affairs, project management, or related discipline. Experience developing, coordinating, or maintaining business continuity plans, business impact analyses, emergency-preparedness activities, exercises, recovery documentation, or comparable operational programs. Experience coordinating cross-functional projects or workgroups, maintaining detailed documentation and version control, tracking actions and deadlines, and preparing management reports or presentations. Experience collecting, organizing, and communicating time-sensitive information during an emergency, significant operational event, regulatory response, or other high-priority initiative. Preferred: Experience in a health plan, health care delivery organization, government agency, public entity, or other highly regulated environment. Experience with Medi-Cal, Medicare, CMS, DHCS, DMHC, accreditation, emergency-preparedness, or continuity-related contractual requirements. Experience administering a business continuity management system or comparable enterprise workflow and reporting platform. Experience supporting government, regulatory, emergency-management, or industry-association activities and external relationships. Experience in data analysis, understanding payment rates, and managing healthcare costs. Skills Required: Strong knowledge of business continuity, disaster recovery, emergency preparedness, exercise planning, and risk assessment principles. Working knowledge of recognized continuity and resilience frameworks and practices, such as ISO 22301, NFPA 1600, NIST guidance, FEMA continuity doctrine, or comparable standards. Highly developed analytical, facilitation, judgment, organization, and problem-solving skills, with the ability to identify gaps and recommend practical courses of action. Excellent written and verbal communication skills, including the ability to prepare clear reports and presentations for management and governance committees. Ability to collaborate with technical and nontechnical stakeholders, manage competing priorities, and influence timely completion of assigned activities without direct authority. Ability to interpret regulatory, contractual, policy, technical, and operational requirements and translate them into sustainable processes, controls, plans, training, and evidence. Excellent project and program management skills, including work planning, scheduling, meeting facilitation, action tracking, issue escalation, status reporting, document control, and management of multiple time-sensitive initiatives. Ability to remain organized and responsive during emergencies or rapidly changing events; accurately capture decisions and requirements; coordinate information from multiple sources; and maintain a reliable, current incident record. Proficiency with Microsoft Office applications, collaboration platforms, business continuity management systems, reporting tools, and process-mapping or data-visualization tools. Ability to clearly and effectively convey information. Ability to analyze complex situations, data, and information to identify issues and develop effective solutions. Demonstrated ability in building and maintaining strong, trusting relationships with stakeholders. Ability to adjust to changing trends, industries, and client needs. Possess extensive, specialized knowledge in their field. Knowledge of managed care operations and California health care regulatory requirements. Preferred: Advanced skills in PowerPoint, Excel, Visio, SharePoint, business continuity platforms, and dashboard/reporting tools. Licenses/Certifications Required Licenses/Certifications Preferred Required Training Preferred: Incident Command System/National Incident Management System training (e.g., FEMA ICS-100, ICS-200, IS-700, and IS-800) or equivalent emergency-management training. Physical Requirements Light Additional Information Duties Continuation: Government and Regulatory Information: Research and monitor government directives, regulatory guidance, contractual requirements, emergency notifications, declared-emergency reporting requirements, and public-sector developments relevant to business continuity, crisis management, disaster recovery coordination, emergency preparedness, and health plan operations. Coordinate with Compliance, Legal, Government Affairs, Regulatory Affairs, and business units to communicate applicable information, collect required data, track changes in instructions, and support timely follow-up activities and submissions. Industry Relations and External Coordination: Maintain working relationships with health care associations, emergency-management partners, peer organizations, vendors, and other relevant external groups. Support L.A. Care participation in meetings, workgroups, exercises, and industry forums; coordinate requested information and materials; and share relevant practices and developments with internal stakeholders. Perform other duties as assigned. Persuasion Skills: The Advisor must work effectively with business owners, technical teams, management, and external partners to promote participation in program activities, improve plan quality, resolve recovery-planning gaps, complete corrective actions, and support the continued delivery of critical member services. This position may require occasional travel to L.A. Care locations, government or industry meetings, partner sites, exercises, conferences, or other offsite locations. The position may also require availability outside normal business hours to support exercises, declared emergencies, urgent regulatory matters, or significant business disruptions. During such events, the Advisor supports the Director of Enterprise Risk and other authorized leadership by coordinating information, documentation, action tracking, and reporting activities. The Advisor must be able to manage sensitive information and multiple high-priority assignments with discretion, accuracy, and sound judgment. Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental and Vision Wellness Program Volunteer Time Off (VTO)