About this role
Job Description
Responsibilities
• Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Perform continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment • Serve as company liaison with customer on administrative and technical matters for assigned projects • Coordinate logistics arrangements and with customer on equipment related matters • Respond to customers’ complaints, provides time to solutions to resolve customers’ issues • Monitor the performance of the product, provide regular update report and feedback on customer’s service requests • Report common complaints of customers to management in order to address the situation for future reference
Typical Education and Experience
• Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent • At least 2 years of relevant experience with semiconductor equipment knowledge • Strong communication and good interpersonal skills • A meticulous, organized and resourceful team player • A highly motivated individual who works independently with little supervisio • Work in cleanroom environment • Required to work or on standby during after office hours/weekend/public holiday
Physical Demands and Work Conditions The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job duties are often performed in confined areas in a clean room environment, in awkward positions and/or in high places. Mechanical aptitude, manual dexterity and ability to lift/carry objects up to 35 pounds is required. May require bending/stooping/crawling/climbing. May require the use of Personal Protective Equipment. Duties also include application of proper industry safety procedures when working with dangerous elements or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, radiation, etc. Occasional travel to TEL factories, training facilities and customer locations may be required. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Subsidiary TEL Malaysia