About this role
Job Responsibilities:
• Supervise a team of shipping and trading admin team to ensure all shipping and trading admin. activities are complied with all control policies and timeframe • Build and maintain excellent client relationship and assure the highest customer service standards and client communication • Lead and manage staff to provide quality service to ensure client service expectation is met • Foster a positive, cohesive, collaborative, and team-oriented work environment between staff members of both intra- and inter-office departments • Maintain site employee capability matrix • Manage daily account administrative work such as compile on site monthly over time information for payroll
Required Qualifications:
• Degree holder in Logistics or other related disciplines • Minimum 5 years of relevant experience with at least 2 years supervisory role, preferably with shipping and trading admin. experience • Solid experience in handling full set of import and export document, including payment handling etc • Strong leadership, communication and organizing skills • Good command of both written and spoken English & Chinese with strong interpersonal and problem-solving skills
Desirable Skills:
• Strong customer service and interpersonal communications skills (both oral and written) • Ability to work in highly time-sensitive environment • Detail-oriented • Demonstrated problem solving abilities • Ability to prioritise and handle multiple tasks • Ability to deal with difficult personnel issues • Maintain confidentiality and exhibit professional decorum under all circumstances