About this role
Key Responsibilities
• Solution and costing approval for new client opportunities or contract renewals • Labor management, utilization, productivity, standardization and technology usage • Quality of Tag delivery services to all clients, from within our own business or any third parties we engage with • Continuous Improvement to drive operational effectiveness in the region and improve profitability across all accounts • Development and sharing of best practices across the region and global organization • Adherence to all R&C and H&S requirements internally and externally to minimize risk to the business • Responsible for approving, implementing and governing best practice across the APAC region • Will be responsible for implementing processes within the team and the creation / management of the Operations manual and processes • In conjunction with the MD’s assist in developing processes for the business service lines focusing on delivering on time, to specification, to quality and to contractual targets • Develops strong relationships with RSS & Finance • Implements and uses management information systems • Ensures best practice in conjunction with wider Williams Lea Tag operations group • Measure customer satisfaction and take appropriate action • Set and review local operating procedures on a regular basis • Put in place processes and governance of processes to measure KPI's and service standards against agreed and obligated levels • Predict potential areas of shortfall and implement remedial action as necessary • Seek and develop opportunities for process improvements and enhancements • Be an informed and authoritative point of contact for key stakeholders to address any contract, transactional, contract or supplier issues
Person Specification
• Significant industry experience in Production agencies would be required • Proven success at finding solutions to meet business and client needs • Change management experience • Drive and discipline to design and implement business solutions • Capable of developing and implementing plans and strategy • Strong planning and organizing skills with a logical approach • Flexible team player • Ability to set standards and communicate them to others • Experience of working closely with teams and inputting into process design • Positive communication and interpersonal skills at a very high level • Credible at all levels within client, partner and internal departments • Strong commercial awareness, ability to plan and negotiate • Continuous improvement mindset • Can do attitude • Dynamic, yet detail-orientated outlook • Self motivated, able to work with the minimum of supervision • Able to manage and motivate others with a leadership style