About this role
Salary: Up to £65,000 DOE with OTE: over achievement ability up to £90,000.
Contract: Permanent - Full Time
Must Have: A minimum or 2 years’ experience in Aftersales / Service Manager roles is essential About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as an Aftersales Manager:
• Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding. • Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales. • Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures. • Monitor and manage parts stock levels, availability, and supplier relationships. • Resolve customer queries and complaints in collaboration with other departments. • Support team development through coaching, training planning, and recruitment. • Oversee warranty claims, subcontracted work, service valeting, and driver activities. • Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing. • Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience. What we are looking for in an Aftersales Manager:
• Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry. • Outstanding leadership and people development skills. • Excellent organisational and operational management abilities. • A customer-focused mindset with a passion for delivering exceptional service. • Commercial awareness and the ability to drive department performance. • Confident communication and problem-solving skills. What we offer you:
• 25 days annual leave + Bank Holidays and your Birthday Off • Long Service Awards / Colleague Recognition • Enhanced Maternity / Paternity at qualifying service length • Car Benefit Scheme after successful completion of a probation period • Comprehensive training provided • Company pension scheme • Death in Service • Access to high street discounts through Perk Box • In-house, manufacturer & professional qualifications • Staff referral scheme • Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.