About this role
Salary: £27,000 - £31,000 DOE Contract: Permanent - Full Time Must Have: Full UK drivers licence About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as a Parts Advisor:
• Deliver an excellent customer experience by understanding customer needs and recommending the right parts and accessories • Provide accurate pricing, availability and product information (in person and over the phone) • Promote and maximise sales of genuine parts, accessories and current promotions • Manage parts stock levels effectively, including ordering, goods receipt, storage and returns • Support the Service team by ensuring parts availability aligns with workshop schedules and minimises downtime • Process warranty claims and supplier returns in line with manufacturer requirements • Maintain accurate administration, invoicing and customer records • Develop local trade business and coordinate parts deliveries • Work collaboratively with colleagues across departments to ensure a seamless customer journey
What we are looking for in a Parts Advisor:
• A customer-focused individual who builds rapport easily and listens carefully to understand both stated and underlying needs • Commercially aware, with the confidence to recommend products and identify additional sales opportunities • Organised and detail-oriented, with the ability to manage stock, orders and administration accurately • A strong team player who communicates effectively with Service and other departments • Proactive and self-motivated, with the ability to manage priorities in a fast-paced environment • Ideally experience in automotive parts, retail, trade sales or a similar customer-facing environment
What we offer you:
• 25 days annual leave + Bank Holidays and your Birthday Off • Long Service Awards / Colleague Recognition • Enhanced Maternity / Paternity at qualifying service length • Car Benefit Scheme after successful completion of a probation period • Sales Incentives • Comprehensive training provided • Company pension scheme • Death in Service • Access to high street discounts through Perk Box • In-house, manufacturer & professional qualifications • Staff referral scheme • Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.