About this role
Join Smith and Embark on an Exciting Journey into the World of Technology
This hands-on role will give you the opportunity to gain valuable experience in handling a wide range of IT hardware, from assembling and repairing individual components to configuring and upgrading complex systems.
As an IT Hardware Technician, you'll play a crucial role in supporting our operations by handling a variety of tasks, including:
• Order Processing: Efficiently process purchase and sales orders to ensure timely and accurate order fulfillment. • Hardware Maintenance: • Disassemble, inspect, test, and repair electronic hardware, including servers, workstations, network equipment, and computers. • Securely erase previous customer data from storage devices. • Maintain accurate inventory records. • Assemble and configure IT hardware systems based on customer specifications
• Process Improvement: Contribute to process improvement initiatives to optimize efficiency and quality. • Reporting: Prepare and submit timely reports on order status, inventory levels, and other relevant metrics. • Compliance: Adhere to strict quality, safety, environmental, and data security standards such as ESD. • Ad-hoc support: Collaborate interdepatmentally to achieve operational goals
Competencies:
• Experience with hardware assembly, troubleshooting, and repair. • Knowledge of computer hardware components, peripherals, and server equipment. • Excellent communication and interpersonal skills • Detail-oriented and organized with a focus on accuracy. • Ability to work independently and as part of a team. • Ability to work effectively in a fast-paced and dynamic environment.
Experience:
• Basic knowledge of IT hardware components and terminology
• 1+ years of experience assembling, testing, troubleshooting and repairing IT hardware (specifically Dell, HP, and/or Cisco).
Software Requirements:
• Proficient in Microsoft Office applications (Outlook, Word, Excel) or strong interest in learning more Excel skills
• Familiarity with database software (Microsoft Access) is a plus.
Physical Demands:
• Ability to lift up to 20 kg repetitively. The shipment boxes can weigh more than 20kgs.
#LI-NV1 We are an Equal Opportunity/Affirmative Action Employer.