About this role
Position Title: On-Call Patron Services Technichian Position Type: Regular
Hiring Range: $22.79- $25.05 per hour
Pay Frequency: HourlySCU•Presents Performing Arts Center is dedicated to the enhancement of arts education, where artists are central to our creative culture; the advancement of Arts for Social Justice programs, which creates a catalyst for change in our society; and the development of innovative partnerships, diverse programming, and outreach opportunities, which serves the needs of Santa Clara University and the community.
Primary Purpose of the Position The Patron Services technician provides support for the Patron Services Office and events. This pro-staff position is a collaborative member and displays enthusiasm for the mission, vision, artistic endeavors, programs, and initiatives of SCU•Presents Performing Arts Center.
Essential Duties and Responsibilities Under the supervision of the Patron Services Manager, this dynamic position provides a wide range of customer service and front-of-house support for SCU•Presents Performing Arts Center.
Specific Responsibilities ● Create a welcoming environment and ensure a quality experience for patrons. . ● Customer service: Greeting audience members, providing information about the theater, and helping patrons with accessibility needs. ● Ticket management: Checking tickets and guiding patrons to their seats. ● Audience management: Maintaining order, settling seating disputes, and ensuring patrons don't use phones or recording equipment during the performance. ● Emergency management: Being a calming presence and communicating with staff to manage the audience in an emergency. ● Other tasks: Selling snacks and programs, cleaning up, and leading tours. ● Other Duties as Assigned.
Key Qualifications ● Interest in patron services, (box office, house management, and customer service). ● Must be able to work evening performance shifts and weekends. ● Excellent interpersonal, customer service, problem-solving, organizational and communication skills ● Must present a professional demeanor and proper dress when dealing with clients ● Experience with the following is a plus; box office, concession sales and customer relations. Telecommute Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states. EEO Statement Equal Opportunity/Notice of Nondiscrimination Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/. Clery Notice of Availability Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences. Americans with Disabilities Act Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-5750. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact hrservicedesk@scu.edu.