About this role
Company: ClaimsPro LP - International Programs Group
Customer Support Specialist - REMOTE - Arkansas, United States
We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position.
Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.
IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.
Job Responsibilities:
• Provides administrative support for client claims • Maintains Claim Databases • Sets up all new claims within the required time frame • Answer all phone calls for client programs • Provides follow up to all open claims in client systems and claim files • Fills in on other programs when needed • Attends monthly team meetings • Other duties as assigned
Qualifications, Education and/or Experience
• 1-2 years relatable customer support experience • High School Diploma or Equivalent required • Bachelor’s degree is preferred
Computer Skills
• Proficient in Microsoft Office
Competencies
• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim. • Excellent time management skills • Strong Communicator (verbal and written) • Ability to multi-task and handle high volume of concurrent tasks • Work collaboratively with others inside and outside the company
Environment/Working Conditions:
• Only US residents will be considered • Dynamic environment with tight deadlines, number and changing priorities • All prospective employees must pass a background check • Office environment including prolonged periods of computer use • Remote working, but may be called into work in the office temporarily or permanently at any time • Hourly Rate of Pay: $17 USD per hour
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
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