About this role
Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.
WHAT YOU’LL BE DOING (and doing well!)
• Provide mentoring and training of assigned team members; participate in the review process of team members and provide feedback on training needs for the service department. • Track and/or quote deficiencies. • Manage on-call schedule, vacation schedule, and subcontractor schedule. • Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence. • Coordinate closely with finance department to ensure billings are accurate and timely for customers. • Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements. • Coordinate any corrective action with the Service Team Supervisor/Service Manager. • Provide feedback to the Service Manager in establishing goals for department personnel. • Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service. • Assist with remote programming events such as code changes and point/zone updates.
WHAT WE LIKE ABOUT YOU
• High school diploma or equivalent. • Five or more years of experience in customer service or related field in the fire and life safety industry. • Strong organizational skills. • Ability to multi-task. • Remain calm under pressure. • Ability to encourage and motivate people with positive attitude. • Proven track record of excellent customer service.
WHAT WE’RE BRINGING TO THE TABLE
• Competitive salary based on qualifications. • Paid time off plan and holidays. • 401(k) matching. • Short term and long-term disability. • Medical, dental, and vision plans with options. • Life insurance. • Professional career development opportunities. • Tuition reimbursement program.