About this role
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Senior Director - Solutions Job Description:
Role Summary The Solution Architect will play a strategic role in positioning the organization as a leading end-to-end partner in the U.S. healthcare ecosystem. This role is responsible for designing innovative, outcome-driven solutions across back-office operations, enabling enhanced client value, operational efficiency, and competitive differentiation. The individual will be a key contributor across the sales lifecycle, from opportunity discovery to solution design and successful transition to delivery.
Role Details Role: Solution Architect Designation : Senior Director Function : Solutions Domain Expertise : Back-Office Operations (U.S. Healthcare preferred) Experience (Mandatory) 12–14 years in BPO Operations/Solutions (Back-Office) Experience (Preferred) 12–14 years in Healthcare BPO Operations/Solutions Overall Experience : 15–18 years Location: India (Offshore) Work Model : Hybrid (Remote + Office) Role Type : Individual Contributor Employment Type: Permanent Reporting To : VP – Solutions
Role Overview The Solution Architect will drive solution innovation across traditional administrative services and next-generation digital transformation initiatives. The role requires deep expertise in U.S. healthcare back-office operations, including Claims, Enrollment & Billing, Configuration, Mailroom, Provider Network Operations, General & Administrative (G&A), and Revenue Cycle Management (RCM). The incumbent will design and deliver scalable, outcome-based solutions aligned to client needs across the member, provider, and agent lifecycle, while contributing to thought leadership and market differentiation.
Solutions Function – Scope & Capabilities This function plays a critical role in bridging client requirements with scalable, technology-enabled business solutions. Key components include:
• Needs Assessment: Conduct in-depth discovery sessions to understand client business challenges, operational gaps, and strategic objectives, translating them into clearly defined problem statements. • Solution Design: Develop tailored, end-to-end solutions encompassing process design, operating models, technology enablement, and transformation strategies aligned to client needs. • Implementation Oversight: Guide the deployment of solutions, ensuring seamless integration into existing client environments, supported by structured transition plans, training, and change management. • Optimization & Continuous Improvement: Monitor solution performance against defined KPIs and outcomes, driving continuous improvement through data-led insights and feedback loops. • Innovation & Transformation: Leverage industry trends, emerging technologies, and automation capabilities to design forward-looking, differentiated solutions that create competitive advantage. • Client Engagement & Stakeholder Management: Act as a strategic liaison between clients and internal teams, ensuring alignment, transparency, and consistent delivery of business objectives.
Key Responsibilities 1. Solution Leadership & Client Engagement
• Serve as a trusted client-facing solutions partner, translating complex business challenges into scalable, transformation-led solutions. • Lead discovery sessions, client workshops, and executive presentations across the sales lifecycle. • Design and deliver BPaaS, operational, and digital/automation-led solutions across healthcare payer, provider value chains & Managed services. • Conduct onsite and virtual assessments to define problem statements and align solutions with measurable outcomes. • Ensure seamless transition of solutions from sales to delivery teams.
2. Solution Design & Domain Expertise
• Architect end-to-end, outcome-driven solutions leveraging platforms, technology, and optimized operating models. • Apply deep domain expertise in U.S. healthcare back-office and RCM operations. • Integrate automation, analytics, and digital capabilities into solution frameworks. • Collaborate with cross-functional teams including technology, operations, WFM, SMEs, and automation specialists.
3. Strategy & Go-To-Market (GTM)
• Contribute to and shape GTM strategies aligned with market trends and competitive positioning. • Partner with sales and finance teams to develop commercially viable and competitive pricing models. • Support RFP responses, proposals, client pitches, and marketing initiatives. • Drive internal alignment to scale and replicate successful solution offerings.
4. Cross-Functional Collaboration
• Build strong partnerships across operations, HR, L&D, technology, and client stakeholders. • Align on delivery models, timelines, implementation strategies, and ROI expectations. • Identify capability gaps and drive continuous improvement in solution development and execution.
5. Governance, Analytics & Performance Management
• Establish robust governance frameworks, reporting structures, and quality benchmarks. • Drive data-led decision-making through continuous performance evaluation and insights. • Monitor solution effectiveness, delivery quality, and business outcomes to ensure sustained value realization.
6. Commercial & Solution Ownership
• Develop comprehensive cost models and pricing constructs (FTE-based, transaction-based, outcome-based, PMPM, and managed services). • Define delivery strategy including location planning, resource modeling, and financial estimates. • Collaborate with finance, legal, and delivery teams to finalize solution constructs and contracts. • Drive executive alignment and secure approvals for proposed solutions.
Key Competencies
• Strong business acumen with a focus on outcomes, profitability, and client value • Deep understanding of global delivery and offshore models • High level of customer-centricity and executive presence • Strong analytical, problem-solving, and communication skills, with exposure to AI-driven reporting, dashboards, and presentations. • Proven ability to influence stakeholders and close large, complex deals • Innovative mindset with a focus on digital transformation and automation
Location:
BangaloreIndia