About this role
Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Operation SupportJob title:
Officer-USRN-Process TrainingJob Description:
• Facilitate Initial Product and Services training, Attrition training, and Ongoing training, typically in a classroom setting.
• Participate and get certified in the Train the Trainer program facilitated by the client.
• Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
• Responsible for maintenance and inventory of all training material they are assigned to.
• Develops and implements report methodology to determine status and to verify their certification into the operation.
• Accountable for the quality of all agents brought to the floor sign off methodology.
• Adheres to schedule of training programs.
• Attends training meetings.
• Expands training knowledge through seminars and keeping abreast of current training issues.
• Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
• Works with operations to design and implement refresher training for current certified agents.
Location:
Quezon City, PhilippinesPhilippines