About this role
Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Operation SupportJob title:
Real Time AnalystJob Description:
• Full understanding of RTA/Workforce tools • Highly proficient in MS office tools • Inputs daily exception request and update schedules • Monitors and Manage site activities to support service level agreements. • Reviews intra-day staffing requirements and schedules • Maintaining records of employee attendance and tardiness for payroll purposes • Managing staff schedules, including creation of new schedules or adjustments to existing ones • Analyzing data to determine staffing needs and workflow patterns to recommend changes to improve efficiency. • Coordinating with management to ensure effective use of staff resources. Location:
Quezon City, PhilippinesPhilippines