About this role
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. Team Management & People Development
• Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique. • Drives performance and compensation management ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement. • Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication. • Supervises on a day-to-day basis the Care Service team. Boutique Performance & Sales Achievement
• Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets. • Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary. • Optimizes boutique performance and profitability. • Monitors boutique KPIs. Boutique Operations & Administration
• Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines. • Supervises the boutique back office and administration. • Oversees the boutique maintenance.
Client Relationship & Portfolio Development
• Is the warrant of a unique and highly professional client service within the boutique. • Leads the implementation and monitoring of the ROI for client relationship programs and actions. • Acts as an Ambassador of the Maison and builds direct contact with VIPs.
REQUIRED COMPETENCIES
• Management and leadership skills • Business acumen • Strategic thinking • Client intelligence • Excellent representation skills