About this role
UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN
YOUR PASSION FOR EXCELLENCE STARTS HERE!!
1. Task Processing and Operations - 40%
• Execute complex processing tasks independently with a high degree of accuracy and efficiency • Adhere to company and client information security and compliance policies • Manage escalated or high-priority work items, serving as a performance role model • Implement process improvements to consistently meet quality, productivity, and timeliness standards
2. Operation Optimization - 30%
• Analyze operation problems, notify related parties and propose solutions • Develop procedures and ensure the implementation meets compliance requirements • Set up the task structure and new task information • Assist with output conversion
3. Auditing and Trouble-shooting - 10%
• Set up the audit plan, create the audit summary, identify the performance gap and propose solutions • Perform timely trouble-shooting • Ensure the unit/team meets the compliance requirements
4. Client Communication - 10%
• Drafts professional, courteous, and structured email communications for client interactions • Proactively identifies client needs and takes initiative to address them
5. Talent Management - 10%
• Offer prompt feedback and guidance to team members to enhance their task-related performance • Assist in recognizing and nurturing high-potential Assistants and Analysts for future growth • Contribute to the execution of team-level employee engagement and retention initiatives
If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!
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