About this role
TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.
Job Description:
Position Summary The Housekeeper is responsible for maintaining the cleanliness, appearance, and overall presentation of the community’s interior and exterior common areas. This position plays an important role in creating a clean, welcoming, and well-maintained environment for residents, prospects, guests, and team members. The ideal candidate is detail-oriented, dependable, professional, and takes pride in maintaining high standards of cleanliness. The Housekeeper must be able to work independently, prioritize daily responsibilities, and respond to the changing needs of a busy multifamily community. Essential Responsibilities
• Clean and maintain all assigned common areas, including:Lobbies and entrywaysHallways and corridorsElevators and elevator lobbiesClubrooms and resident loungesFitness centersRestroomsLeasing office and model unitsPool and amenity areasStairwellsMail/package areasOther assigned community spaces • Vacuum, sweep, mop, dust, sanitize, and polish surfaces as needed. • Clean windows, glass doors, mirrors, fixtures, and other visible surfaces. • Empty trash and recycling receptacles and ensure proper disposal. • Maintain cleanliness of high-traffic areas throughout the day. • Clean and prepare vacant apartment homes for move-in, including touch-up cleaning as assigned. • Assist with apartment turnover cleaning and ensure homes meet established property standards prior to move-in. • Maintain supplies, equipment, and cleaning materials in an organized and secure manner. • Report damaged, broken, or unsafe conditions to management or maintenance immediately. • Identify and report maintenance issues, leaks, lighting concerns, plumbing issues, or other property conditions observed during daily cleaning. • Follow established cleaning schedules, checklists, and property standards. • Assist with deep-cleaning projects, special events, resident events, and property inspections as needed. • Maintain a professional appearance and courteous demeanor when interacting with residents, prospects, vendors, and team members. • Protect resident privacy and maintain confidentiality while working in and around occupied apartment homes. • Follow all company safety procedures, OSHA guidelines, and proper handling and storage procedures for cleaning chemicals. • Perform other duties and special projects as assigned by management. Customer Service Expectations The Housekeeper is a visible representative of the property and is expected to:
• Maintain a friendly, professional, and approachable demeanor. • Acknowledge residents and guests when encountered throughout the community. • Respond courteously to resident questions and direct requests to the appropriate team member when necessary. • Maintain a clean, organized, and professional appearance at all times. • Demonstrate pride of ownership and treat the community as if it were their own. Qualifications
• Previous housekeeping, janitorial, hospitality, hotel, or multifamily experience preferred. • High school diploma or equivalent preferred. • Ability to follow written and verbal instructions. • Strong attention to detail and cleanliness standards. • Ability to work independently with minimal supervision. • Ability to prioritize tasks and manage time effectively. • Dependable and punctual with a strong attendance record. • Ability to interact professionally with residents, guests, and team members. • Must be able to safely use common cleaning equipment and chemicals. Physical Requirements The position requires frequent physical activity, including:
• Standing and walking for extended periods. • Bending, stooping, kneeling, reaching, and climbing stairs. • Lifting and carrying cleaning supplies and equipment. • Pushing and pulling cleaning carts and equipment. • Ability to lift and carry up to approximately 25–50 pounds, as required by the position. • Ability to work indoors and outdoors and in varying temperatures and conditions. Performance Expectations Success in this position will be measured by:
• Consistent cleanliness and presentation of assigned areas. • Completion of daily cleaning assignments and schedules. • Attention to detail and adherence to property standards. • Timely reporting of maintenance and safety concerns. • Professional interaction with residents, guests, and team members. • Reliability, punctuality, and attendance. • Proper use and care of company equipment and supplies. • Ability to maintain high standards during apartment turnovers and property inspections. The Housekeeper is expected to contribute to a clean, safe, welcoming, and professionally maintained community while supporting the property’s overall resident experience and operational goals.
Benefits as a TRGM Employee:
• Base Salary + Performance Bonus. • Medical, dental, vision, legal services, flexible spending account, and commuter benefits. • The benefits package includes 100 percent employer-paid life and disability insurance. • Employer Matching 401k • Employee Engagement and Wellness programs. • Company-paid PTO • Opportunities for Professional Development and Tuition Reimbursement. TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.