About this role
We are looking for Implementation Engineer to join our office in Prishtina.
Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.
A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.
What your key responsibilities will be:
• Provide second-level customer support and collaborate with external service providers.
• Design project implementation requirements and specifications.
• Perform various tests using test cases and prepare corresponding documentation.
• Collaborate with the team to design new services for all customer implementation activities.
• Conduct research on customer issues, document findings, and implement technical solutions.
• Prepare and maintain all technical and business documents; collaborate with customers to provide support for all issues.
• Establish technical project requirements, maintain effective professional relationships with customers, and organize all project materials.
• Perform routing activities required for the job.
• Provide technical application programming for service implementations.
Skills and experience we expect from you
• University degree in Computer Science, Software Engineering, or other related Engineering fields
• Advanced level of English language (oral and written)
• Knowledgeable of SQL, PL/SQL
• Good attitude on learning new topics
• Flexible and reliable on the job
• Customer oriented and good communication skills
• Desirable knowledge of the card industry and payment systems
• Mastering of Microsoft Office packet
• Desirable professional experience in banking sector
What we offer:
• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
• Challenging and varied work
• Flat management structure
• Long-term prospects with plenty of opportunities for development and growth
• Excellent team-oriented and international working environment
• Travel possibilities
• Private health insurance
• Hybrid model of working