About this role
• Conduct training sessions and workshops for educators, institutions, and internal teams on ESL products and digital tools. • Develop and deliver engaging training materials, tutorials, and user guides tailored to various user levels. • Serve as a subject matter expert for ESL content and pedagogy in product development and marketing initiatives. • Collaborate with the product team to provide user feedback and improve product usability, features, and effectiveness. • Support onboarding of new clients by guiding them through product features and best practices for implementation. • Provide technical and pedagogical support to users and troubleshoot issues when necessary. • Monitor usage patterns and training effectiveness to continuously refine training approaches. • Attend and present at education conferences, webinars, and professional development events. • Stay updated with trends in ESL education, EdTech, and digital learning strategies.