About this role
• Act as a trusted advisor to customers, supporting them in identifying learning needs and creating tailored development plans. • Guide customers in leveraging the company’s learning programs, tools, and platforms effectively. • Proactively identify upselling and cross-selling opportunities to expand customer use of company programs. • Provide insights and recommendations based on customer data, feedback, and learning outcomes. • Collaborate with internal teams (Sales, Customer Service) to deliver the best customer experience.