About this role
Job description:
The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
• Develop sales leads independently and by cooperation with the Financial Center Managers or Business Development Officers to attain new Residential Lending business relationships and product sales
• Manage a book of business for residential lending customers including but not limited to: a pipeline of loans, answering customer inquiries, and developing relationships with Realtors and other COIs
• Assist borrowers in completing their applications for financing, gathering and entering complete information as needed.
• Analyze borrower qualifications to determine a prequalified loan amount while working with the borrower to identify the appropriate loan program and pricing.
• Deliver “best in class” customer service by promptly returning phone calls, answering questions, and providing education to prospective borrowers on loan product types.
• Abide by all state, federal, and local laws, including those regarding fair lending and nondiscrimination in the extension of mortgage services.
• Develop and foster internal and external client referral relationships to assist in generating an ever increasing pipeline of loan applications.
• Meet and exceed published individual and department goals for sales activity, productivity, and processing times.
• Become the client’s “trusted advisor” by demonstrating knowledge of the lending function, bank policy, and industry underwriting criteria.
• Participate as a valued Team Member, representing the bank with enthusiasm and professionalism at all times.
• Identify borrower cross-selling opportunities, delivering “warm transfers” to internal partners to support bank cross-sell goals.
Compliance
• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank’s internal privacy and ethics standards
Relationships and Contacts
Internal: Reports to Residential Lending Sales Manager, frequent interaction with Operations staff, department leaders, and back office personnel. External: Frequent interaction with borrowers, depositors, referral sources, realtors, and vendors.
Education and Experience
• High School diploma or GED required; college degree preferred.
• Minimum of two years’ previous experience in a sales oriented environment, with proven track record of success, required; network of established referral sources preferred.
Skills and Competencies
• Must be compliant with the SAFE Act and registered with the Nationwide Mortgage Licensing System (NMLS).
• Strong working knowledge of underwriting guidelines for each agency, as well as bank overlays for portfolio business.
• Excellent written and oral communication skills.
• Ability to manage time extraordinarily well.
• Excellent presentation and public speaking skills.
• Familiarity with Microsoft Office
Penn community Bank is an equal opportunity employer.