About this role
Service Performance and Issue Resolution
• Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
• Process complex supplier invoices, perform three-way matching and resolve discrepancies independently, including blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries.
• Resolve non-standard exceptions and escalations within the Invoice Management process before escalation to the Team Lead.
• Act as subject matter expert for colleagues, providing guidance on complex transaction handling and process interpretation.
• Escalate structural issues, risks, and recurring defects to the Team Lead Invoice Management.
Implementation of Changes and Improvements
• Drive standardization and continuous improvement within the Purchase-2-Pay operations team in close alignment with the Team Lead.
• Collaborate with the process management team to identify and propose enhancements to underlying processes.
• Support the implementation of new or updated work instructions, tools, and systems.
• Collect improvement ideas from day-to-day operations and contribute to the continuous improvement backlog.
• Participate in pilot activities, testing, and training related to changes impacting the operational line.
• Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Financial Accuracy and Reconciliation
• Ensure accurate and timely period-end accounts payable accruals and reconciliation of goods received/invoice received clearing accounts.
• Oversee the accuracy of supplier invoices, purchase orders, receipts, and system postings, including complex or high-value transactions.
• Perform aging analysis and support the Team Lead in identifying overdue or unreconciled items.
Stakeholder Management and Communication
• Collaborate closely with the Team Lead Invoice Management to ensure alignment between individual execution and operational targets.
• Engage with other Specialists within Purchase-2-Pay and adjacent processes to ensure coordinated service delivery.
• Act as key contact for Procurement, Business Units and suppliers on complex invoice queries and dispute resolution.
Education
• University degree (Bachelor or equivalent) in Accounting, Business Administration, Finance, or related fields
• Relevant vocational education with significant experience may be considered
Experience
• 3–5 years of experience in a process- or function-related operational role, preferably within Accounts Payable, General Accounting or Financial Operations
• Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor within an AP or P2P environment
Knowledge and skills
• Working knowledge of accounting principles (e.g., IFRS or local GAAP) as they apply to accounts payable, accruals, provisions and period-end closing activities
• Understanding of AP subledger accounting, including invoice posting, clearing, reconciliation to the general ledger and aging analysis
• Solid understanding of Vendor Invoice Management Systems (VIM) and invoice processing systems including OCR, preferably hands-on experience with Esker
• Knowledge of internal controls and compliance for purchasing and AP processes
• Comfortable coordinating with Procurement, Business Units, Finance and suppliers
• Ability to handle confidential commercial and financial information appropriately
• Strong attention to detail for financial postings, supporting documentation and approval workflows
• P2P master data and transaction administration (PO updates, invoice adjustments, receipt clarifications)
Other requirements
• Ability to identify and escalate accounting irregularities such as duplicate postings, misallocations or unreconciled balances
• Understanding of period-end cut-off procedures and their impact on financial reporting
• High accuracy in reviewing invoices, PO data, spending lines and receipt confirmations
• Experience with dispute and exception handling, including root-cause analysis of invoice mismatches (price, quantity, GR/IR variances) and timely resolution tracking
POSITION SCOPE
Reporting Line(s) Solid line(s) to: Team Lead Invoice Management Dotted line(s) to: n/a Number of direct reports: n/a Number of dotted line reports: n/a
Performance Measures Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships Internal contacts: Team Lead Invoice Management Other Team Members within own team Other Team Members within Purchase-2-Pay and adjacent processes Process management within Purchase-2-Pay HR, IT support Business contacts
External contacts Suppliers and external business partners as required for daily operations