About this role
Service Performance and Issue Resolution
• Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines. • Handle blocked payments, incorrect postings and supplier payment queries, resolving them within area of responsibility. • Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary. • Liaise with Treasury on payment-related matters at operational level, ensuring clear communication and timely follow-up on queries. • Escalate recurring issues, risks, and structural defects to the Team Lead.
Implementation of Changes and Improvements
• Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team. • Collaborate with the process management team by providing operational input to enhance underlying processes. • Apply new or updated work instructions, tools, and systems in daily work. • Submit improvement ideas to the continuous improvement backlog. • Participate in pilot activities, testing, and training related to process changes. • Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Financial Accuracy and Reconciliation
• Create payment proposals accurately and on time, in line with agreed payment terms and schedules. • Execute payment runs, ensuring timely and error-free processing. • Perform payment reconciliation activities accurately and on time, in coordination with Treasury. • Ensure accuracy and completeness of payment processing and related system postings within own scope of work. • Identify payment exceptions and discrepancies and resolve them or escalate as appropriate.
Stakeholder Management and Communication
• Engage with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth and coordinated service delivery. • Collaborate with the Treasury team at operational level on payment processing, cash management, and banking-related activities.
JOB REQUIREMENTS
Education
• Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field Experience
• 1–3 years of experience in a process or function related operational role, preferably within Accounts Payable, Payments Operations or Treasury Operations • First practical experience in payments processing or AP operations (e.g., internship, working student, junior role)
Knowledge and skills
• Knowledge of end-to-end payment processes, including payment proposal creation, approval workflows, payment run execution and bank file transmission • Knowledge of payment methods and instruments (e.g., bank transfers, direct debits, cheques, virtual cards) across domestic and cross-border transactions • Knowledge of payment-related systems, e.g. banking systems, Serrala (SAP Autobank) and Coupa Treasury • Comfortable coordinating with Treasury, Accounts Payable, Business Units, banks and suppliers • Ability to handle confidential commercial and financial information appropriately • P2P master data and transaction administration • Strong attention to detail for financial postings, supporting documentation and approval workflows
Other requirements
• Solid understanding of P2P systems and invoice‑to‑pay workflows • Knowledge of internal controls and compliance for AP processes • High accuracy in reviewing payment proposals, bank reconciliation data and payment status reporting
POSITION SCOPE
Reporting Line(s) Solid line(s) to: Team Lead Payments Management Dotted line(s) to: Number of direct reports: N/A Number of dotted line reports: N/A
Performance Measures Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships Internal contacts: • Team Lead Payments Management • Other Team Members within own team • Other Team Members within Purchase-2-Pay and adjacent processes • Process management within Purchase-2-Pay • HR, IT support • Business contacts
External contacts • Service providers or external business partners as required for daily operations