About this role
Operational leadership for Credit Management delivery
• Ensure stable, efficient and high‑quality execution of Ensure stable, efficient and high‑quality execution of credit limit calculation, credit limit maintenance, credit monitoring, ad-hoc credit limit adjustments, prepayment management, and order release activities across all OS&S operations within the service scope.
• Ensure consistent execution of credit assessment, credit limit review, approval workflows, blocked order management, and customer account unblocking activities across regions.
• Translate process requirements, SLAs and KPIs into clear operational targets and team objectives.
• Manage capacity, workload allocation and prioritization across the operational teams.
• Oversee credit risk management performance and manage escalations related to credit limit breaches, overdue payments, and blocked orders.
• Coordinate cross-functional (e.g., Finance, Sales, and Customer Service) and cross-service line collaboration (e.g., Book-2-Close, esp. Treasury) for credit decision-making and credit risk mitigation.
Implementation of process design and standards
• Ensure the implementation of the process design, procedures and controls defined by the Global Process Owner and Order-2-Cash Service line process management in the operational line.
• Ensure adherence to global standards, work instructions and control frameworks in day‑to‑day execution.
• Drive adherence to compliance standards including credit risk policies, financial control requirements, and internal audit standards.
Performance, quality and continuous improvement
• Monitor operational KPIs, SLAs and control indicators; initiate corrective and preventive actions where required.
• Provide structured feedback to process management on feasibility, pain points and improvement opportunities observed in operations.
• Support the implementation of new or changed process designs, systems and tools into the operational line working closely with the OS&S Transform layer.
Team leadership and people development
• Lead and develop a team of Order-2-Cash professionals.
• Actively contribute to and foster Omya's culture and values among team members.
• Ensure training and professional advancement opportunities for their team, e.g. certifications, knowledge enhancement programs.
• Ensure training and professional advancement opportunities for the team, e.g., certifications in credit risk management, ERP credit module training, and process excellence programs.
• Promote knowledge sharing and continuous learning in credit assessment and customer credit risk management.
Stakeholder management and communication
• Collaborate closely with the Global Head of Order-2-Cash, Global Process Owner, Head of Process Management Order-2-Cash, and process management teams to ensure alignment between operational delivery and process strategy.
• Engage with relevant adjacent key stakeholders across, e.g. Finance, Supply Chain, HR, Sales and other OS&S service lines to ensure coordinated service delivery.
• Manage relationships with external credit assessment service providers and system vendors.
JOB REQUIREMENTS
Education
• University degree in Finance, Accounting, Business Administration, Economics, or related field.
• Additional studies or certifications in Credit Risk Management, Financial Risk, or related areas are a plus.
Experience
• Minimum 8–10 years of relevant working experience in an operational or function‑related position.
• Significant experience in leading teams and managing complex, multi‑location operational environments.
• Proven experience with credit limit calculation methodology and credit monitoring.
Knowledge and skills
• Strong track record in operational service delivery and performance management.
• Proficiency in relevant Credit Management systems (e.g., Salesforce, SAP).
• Strong analytical, problem‑solving and decision‑making capabilities.
• Strong leadership, stakeholder management and communication skills across functions and geographies.
• In-depth knowledge of credit risk policies, financial compliance, and credit control principles.
Other requirements
• Excellent command of both oral and written English
• Willingness to travel depending on organizational setup
• Ability to work effectively in a multicultural and cross-functional environment
POSITION SCOPE
Reporting Line(s) Solid line(s) to: Global Head of Order-2-Cash Dotted line(s) to: n/a Number of direct reports: 14 Number of dotted line reports: n/a
Performance Measures Performance measures will be defined on team specific service obligations.
Working Relationships Internal contacts Global Head of Order-2-Cash Global Process Owner Order-2-Cash Head of Process Management Order-2-Cash Process management teams Global Head of Book-2-Close Group Treasury (OAG) and OS&S Treasury Group Finance (OAG) OS&S Transform layer
External contacts Vendors of credit management and risk management tools and systems External credit rating agencies and auditors End customers