About this role
About the Metropolitan Museum of Art The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.
Respect: Engage one another with collegiality, empathy, and kindness, always. Inclusivity: Ensure that all are and feel welcome and valued. Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission. Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity. Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
GENERAL STATEMENT OF RESPONSIBILITES & DUTIES: 81st Street Studio Associates play a key role in welcoming families to the 81st Street Studio, where kids discover art and science through play. As part of the Family Programs team, you will make The Met a welcoming place for intergenerational visitors through excellent customer service and the implementation of systems that inspire young people and their caregivers to explore the Museum’s collection and their own creativity. You will be responsible for controlling flow into the Studio, directing families looking to enter the space.
This is a part-time, on-site position for a total of 22 hours per week, on Sundays (8:30 am-5:30 pm), Mondays (9:30 am-5:30 pm), and Tuesdays (9:30 am-5:30pm), with select holidays required and the possibility of additional Thursday morning hours (9:30 am-12:30 pm). Additional hours may be required for events and meetings, not to exceed 25 hours per week, subject to change for seasonality, needs of the Studio, and the department.
PRIMARY RESPONSIBILIES & DUTIES:
• Monitor crowds at the door of the 81st Street Studio. Implement timed ticketing system to control the capacity of the space as needed.
• Follow established procedures to open and close the 81st Street Studio each day.
• Enforce the rules of the 81st Street Studio and ensure that all groups entering include both adults and children.
• Deliver exceptional customer service to all visitors, focusing on positive, fun interactions with families and young people.
• Cover shifts inside the Studio as needed, encouraging families to explore the space and follow all rules.
• Assist other Education teams as needed. Support and staff large program and festivals.
• Other duties as assigned.
REQUIREMENTS:
• High school diploma or GED equivalent.
• 2 years of customer service or other experience in a public-facing role.
• Demonstrated ability to work with a range of individuals from diverse backgrounds.
• Exemplary attendance and punctuality.
• Good judgement, clear decision making, appropriate initiative, and professional conduct.
• Interest in or experience with museum education, cultural institutions of any kind, studio art, human development, and/or programming for family and teen audiences preferred.
• Attention to detail and strong organizational skills.
• Basic computer and technology literacy. Ability to learn and master new systems with support and training.
• Must be able to work a flexible schedule, weekend hours, and holidays.
COMPENSATION RANGE:
• Pay Rate: $28 - $30 / Hourly
The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.
Visa Sponsorship Visa sponsorship is not available for this position.
Location Requirements At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.
Benefits Offerings The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.
• Medical, dental, vision and life insurance • 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match • Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays • Long-term disability coverage • Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses) • Commuter benefits (pre-tax income for parking or mass transit expenses) • Free financial-planning services • Financial assistance for relevant coursework, seminars, and training programs • 25% discount for staff in Museum shops • A subsidized staff cafeteria • Access to the Museums Council pass, which grants free admission to various museums and cultural institutions
We recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role. If much of this job description describes you, then please apply for this role.
The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact benefits@metmuseum.org.
The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.