About this role
Job Description:
To achieve its ambition to be the reference in pet health through nutrition, Royal Canin wants to continue to push the barriers of nutrition. The digital transformation is driving both new opportunities to serve more pets but also new challenges for our existing business models. Join the Royal Canin Digital Factory to participate to this transformation. You will join a multi-cultural, dynamic and caring team working all together and closely on all the digital projects of the brand. Royal Canin's Digital Factory is key in achieving this strategy through the multiplicity of its practices: UX/UI, Development, Product Ownership, Deploy, Agile. In partnership with business sponsors, Digital Factory team and the Product & Design Head, the Pet Owner Program Lead will organise and animate a team of product owners with the ambition to build a seamless and user centric digital ecosystem, creating value for pets and their ecosystem by sourcing and leveraging the best resources available.
What are we looking for?
• Engineer's degree of Information Technology • eBusiness and Management • PSPO certification • Min 5-10 years’ experience as Product Owner/ Program Lead in complex and global environment • Experience in leading multiple Product Owners across a complex digital ecosystem • Strong people leadership experience including coaching, performance management and talent development • Proven experience leading interconnected digital ecosystems including ecommerce, CMS, CRM (data collection), personalization and subscription.
• Preferred qualifications : • Building and manage effective team (large teams) • Experience in Agile Project Management at scale
• Management of complex technical projects on an international level
• Strong understanding of digital environment • Excellent communication and collaboration skills
• Lead of cross-functional teams with external and internal actors
• Influencing and negotiations skills • Fast learner, and comfortable coping with change
• Additional qualifications : • Experience on Digital Service, Digital app. and/or e Commerce projects • Experience on Digital health • Ability to work with different teams and various team dynamics to achieve challenging delivery objectives
• Management of complex projects on an international level , problem-solver
What will be your key responsibilities? The Pet owner Program Lead will report to the Product & Design Head and will have the following responsibilities: Program Planning: The program lead collaborates with stakeholders, business, product owners, UI-UX design Managers, delivery and deploy teams to define the program objectives, scope, and roadmap. Program Lead owns the Program Roadmap, communicates its changes to business and stakeholders, ensures alignment with the organization's strategic goals and assist in breaking down the program backlog into manageable pieces helping Product Owners decide how to split the tasks between teams. The Pet Owner Program Lead is also in charge to drive a transition from feature delivery to outcome-driven product management by ensuring product teams define measurable customer and business outcomes and track adoption, engagement, retention and conversion metrics. Decision Making: The Program Lead develops Product Owner autonomy by coaching them on product discovery, problem framing, prioritization and decision-making practices. Success is measured through the team's ability to independently make high quality product decisions rather than through direct intervention.
Stakeholder Management: Together with the Agile Program Lead acts as a liaison between the Programs and various stakeholders, including the other Program Lead, business and senior leadership. He facilitates effective communication and manage expectations by providing timely updates on the progress of initiatives and addressing any concerns or issues raised by stakeholders.
Program Governance: Together with the Agile Program Lead, UI/ UX design managers, the Program Lead establish and maintain governance processes to ensure adherence to organizational standards and policies. He oversees program budgeting, monitor financials, and ensure compliance with regulatory requirements.
Cross-Team Coordination: Together with Agile Program Leads, Program Lead facilitates collaboration and communication among multiple teams inside the Program, with the other Program and with UI/UX design managers. They foster a culture of knowledge sharing, coordinate dependencies, resolve conflicts, and promote a cohesive working environment. Identify structural dependencies across programs.
Risk Management: Identifying, assessing, and managing risks is a vital responsibility of the program lead. He collaborates with stakeholders and teams to proactively identify risks and develop mitigation strategies. He also monitors risks throughout the program lifecycle and takes necessary actions to address them.
Reporting and Communication: Program Lead provides regular updates on program progress, milestones, KPIs and any issues or risks to stakeholders, including executives and sponsors (usually at Business Review or SteerCos).He facilitates effective communication channels within the program, ensuring transparency and alignment across teams and stakeholders.
Continuous Improvement: the program lead drives a culture of continuous improvement within the program. He encourages teams to do retrospectives, boosting feedback loops, and supports teams in implementing lessons learned. He/ She also stays updated with industry trends and best practices to enhance program delivery. Continuously evolves the product operating model and team interactions to improve flow, prioritization and scalability across the Pet Owner ecosystem
Agile Methodology and Practices: The program lead supports teams in adopting and following agile principles, frameworks (such as Scrum or Kanban), and practices. He supports the Agile Head and Agile Program Leads in providing guidance in agile ceremonies and in helping teams continuously improve their processes.
Manage, engage and develop his direct reports as a great line manager: Program Lead is responsible for resource allocation across multiple projects within the program. He works closely with his team of Product Owners, ensure recruting the right people with the appropriate skills, engage all his team around their products, participate to their development, map the talents and guide them to their best next move.
What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
#TBdigital