About this role
• Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. • Ensure that the Mandarin Oriental PILLARS are followed and acted upon and frequently follow up on Richey standards. • To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit. • To be able to lead and communicate with his/her colleagues during the bar operation. • To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with the Outlet Manager to actively encourage a professional and dedicated team. • To assist the Outlet Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times. • Oversees the set-up and operation of a station/section in the bar. • Provide services for guest such as order taker, promoting the bar food and beverages. • Provide recommendation and prepare wine choice for the guest. • To co-ordinate the service of food and beverage efficiently and accurately. • To report and follow up all maintenance defaults affecting efficient and professional delivery of service. • To involve with service related to VIP guests. • To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Head of Mixology, followed by effective communication. • To identify and carry out any specific training and development needs among the team. • To perform and check all duties related to restaurant opening/closing check list. • To ensure that daily check lists are followed and that all Mise en Place is prepared to ensure a smooth running of the bar. • Perform any other reasonable duties as required by the Outlet Manager. • To carry out and supervise daily, weekly and monthly inventory. • Responsible for cash float and cashiering. • To maintain and order all the store requisition. • To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally. • To maintain all Hotel’s assets.