About this role
Responsible in managing all aspects of the restaurant. He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must. • Attend to guest requests and complaints, efficiently and courteously • Ensure that the standards of Food and Beverage service are maintained • Monitor and supervise small VIP functions not handled by the Banquet Department • Ensure that the orders are delivered at the proper temperature • Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item • Ensure the all tables are set up correctly and in a timely manner • Provide feedback on customer complaints • Ensure that all orders are carried out correctly • Give special attention to all VIP guests • Develop a good relationship with clients • To check reservation at the beginning of each service and ensure station is set up completely and on time according to the reservation • To always practice LQE and MO Pillars daily in the operations • Attend all training sessions and courses, briefings and meetings as required • Look continuously for ways to improve the quality service and surpass the standards • Make a significant and continuous effort to increase your professional knowledge in order to achieve the goals and objectives of the hotel and department • Actively support the hotel’s team culture, and help to achieve the hotel’s vision, goals and values • Show a positive, energetic and caring attitude at all times towards guests and fellow employees