About this role
Mandarin Oriental, Desaru Coast is looking for a Waiter/Waitress to join our Food & Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land. About the job The Waiter/Waitress is responsible for providing efficient, courteous, and professional service to guests. This includes taking orders, serving meals and drinks, and ensuring a pleasant dining experience that meets or exceeds guest expectations. As a Waiter/Waitress, you will be responsible for the following duties:
• Greet guests warmly and present menus. • Take accurate food and beverage orders and relay them to the kitchen or bar. • Serve food and drinks in a timely and professional manner. • Ensure tables are properly set, clean, and maintained before, during, and after service. • Check on guests to ensure satisfaction and handle any issues promptly. • Maintain knowledge of menu items, daily specials, and promotions. • Upsell menu items when appropriate to enhance guest experience. • Process payments accurately and handle cash or card transactions. • Follow all hygiene, safety, and sanitation procedures. • Work closely with kitchen, bar, and other service team members for smooth operation. • Assist in opening and closing duties such as setting up stations or cleaning. As Waiter/Waitress, we expect from you:
• Good communication and interpersonal skills. • Friendly, courteous, and service-oriented personality. • Ability to work in a fast-paced environment. • Well-groomed appearance and professional demeanor. • Prior experience in service (Hotel/Resort) is an advantage. Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?