About this role
Mandarin Oriental, Desaru Coast is looking for a Bartender to join our Food & Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land. About the job The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to guests in a timely, professional, and friendly manner. The role includes maintaining cleanliness of the bar area, ensuring proper inventory levels, and delivering excellent customer service to enhance guest satisfaction. As a Bartender, you will be responsible for the following duties:
• Prepare and serve beverages according to recipes and customer preferences. • Greet guests at the bar, take orders, and provide recommendations when needed. • Ensure the bar area is clean, organized, and fully stocked at all times. • Maintain knowledge of bar menu, cocktails, ingredients, and presentation standards. • Follow responsible alcohol service protocols and check guest identification when necessary. • Process guest payments accurately using POS system. • Monitor and control bar stock, report low inventory levels, and assist with restocking. • Keep the bar tools, glassware, and equipment sanitized and in good condition. • Engage with guests to create a welcoming and enjoyable environment. • Handle guest complaints or issues professionally and promptly, escalating when needed. • Comply with all food safety, hygiene, and safety regulations. As Bartender, we expect from you:
• Good knowledge of spirits, wines, cocktails, and bar techniques. • Excellent communication and customer service skills. • Professional appearance and a friendly, outgoing personality. • Ability to work under pressure and multitask during busy periods. • 1–2 years of experience as a bartender or in a similar F&B service role. Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?