About this role
Mandarin Oriental, Desaru Coast is looking for a Host / Hostess to join our Food & Beverage Department. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land. About the job The Host / Hostess is the first point of contact for guests entering the restaurant or outlet and is responsible for creating a warm, welcoming, and personalized arrival experience. The role manages guest seating, reservations, table allocation, and communication with the service team to ensure a smooth and memorable dining experience in accordance with the hotel's luxury service standards. As Host / Hostess you will be responsible for the following duties: Guest Welcome & Service
• Welcome and acknowledge all guests warmly, professionally, and promptly upon arrival. • Create a positive first impression by demonstrating genuine hospitality and attentive service. • Escort guests to their tables and assist with seating arrangements. • Provide menus and communicate relevant information regarding the outlet, daily specials, promotions, and facilities. • Identify and respond to guest preferences and special requests whenever possible. • Maintain awareness of VIP guests, repeat guests, special occasions, and guest preferences. • Handle guest enquiries, requests, and feedback professionally and escalate concerns to the appropriate supervisor when required. • Bid farewell to guests warmly and thank them for dining with the hotel. Reservations & Table Management
• Manage restaurant reservations accurately using the hotel's reservation system. • Confirm, amend, and update guest reservations as required. • Maintain an accurate seating plan and manage table allocation according to operational requirements. • Monitor table availability and coordinate seating with the service team. • Manage walk-in guests and waiting lists professionally. • Communicate expected waiting times accurately to guests. • Coordinate with the Restaurant Manager and service team regarding table status, guest flow, and special requirements. • Ensure reservations and guest information are handled with appropriate confidentiality. Communication & Coordination
• Maintain effective communication with waitstaff, Restaurant Manager, Kitchen, and other F&B departments. • Inform the service team of guest preferences, special occasions, dietary requirements, and other relevant information. • Coordinate with the Kitchen and service team to manage guest flow during peak periods. • Communicate operational updates and guest requests during daily briefings. • Assist the team in maintaining smooth restaurant operations during busy periods. Guest Experience & Brand Standards
• Deliver service in accordance with Mandarin Oriental's luxury service standards and the hotel's service philosophy. • Demonstrate excellent knowledge of the restaurant's menu, concept, opening hours, facilities, and current promotions. • Recognize returning guests and provide personalized service whenever possible. • Maintain a professional and polished appearance in accordance with grooming standards. • Protect guest privacy and handle guest information with discretion. • Proactively identify opportunities to enhance the guest experience. Operational Duties
• Maintain cleanliness, organization, and presentation of the host/hostess station, entrance, and waiting area. • Ensure menus, reservation materials, and guest information are properly maintained and available. • Assist with setting up and closing the outlet as required. • Monitor guest traffic and support the team in managing peak periods. • Assist other F&B areas when operationally required. • Follow all hotel policies, SOPs, food safety, hygiene, and health and safety requirements. • Report any maintenance, safety, or operational concerns to the supervisor promptly. As Host / Hostess, we expect from you: Educational Background
• Minimum 1–2 years of experience in a Host/Hostess, Guest Relations, Restaurant Reception, or similar F&B role, preferably in a luxury hotel or resort. • Previous experience in a high-end restaurant or international hotel is an advantage. • Diploma or certificate in Hospitality, Food & Beverage, or a related field is preferred. Skills
• Good command of English; additional languages are an advantage. • Excellent communication and interpersonal skills. • Pleasant personality with a genuine passion for guest service. • Well-groomed, confident, and professional in appearance. • Strong organizational and multitasking abilities. • Comfortable working in a fast-paced environment. • Willing to work shifts, weekends, public holidays, and according to operational requirements. Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?