About this role
Mandarin Oriental, Desaru Coast is looking for a F&B Captain to join our Food & Beverage Department. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land. About the job The F&B Captain is responsible for overseeing the smooth operation of an assigned section or service area within the restaurant or outlet. The role provides guidance and support to F&B colleagues, ensures consistent delivery of exceptional guest service, and maintains the highest standards of food, beverage, hygiene, and service in accordance with the hotel's luxury standards. As F&B Captain you will be responsible for the following duties: Guest Service
• Welcome and engage with guests in a warm, professional, and personalized manner. • Ensure guests receive attentive, efficient, and seamless service throughout their dining experience. • Take food and beverage orders accurately and provide recommendations based on guest preferences. • Demonstrate thorough knowledge of menus, ingredients, preparation methods, beverages, and current promotions. • Anticipate guest needs and proactively respond to requests. • Handle guest feedback and complaints professionally and escalate matters to the Outlet Manager when necessary. • Ensure all special requests, dietary requirements, allergies, and guest preferences are communicated accurately to the relevant team members. • Conduct regular table checks to ensure guest satisfaction throughout the meal. Section & Service Management
• Take responsibility for the smooth operation of the assigned section during the shift. • Ensure tables are properly set and maintained according to outlet standards. • Coordinate the timing of food and beverage service with the Kitchen and Bar. • Ensure orders are served accurately, promptly, and according to established standards. • Monitor table status and coordinate with the service team to maintain efficient table turnover. • Conduct quality checks on food and beverages before they are presented to guests. • Ensure clearing, resetting, and mise en place are completed efficiently. • Assist with opening and closing procedures according to departmental SOPs. Team Supervision & Leadership
• Guide, coach, and support F&B colleagues in delivering consistent service standards. • Allocate tasks and assist in coordinating the team during the shift. • Provide on-the-job training and share product and service knowledge with junior colleagues. • Monitor colleagues' adherence to service standards, grooming, hygiene, and departmental SOPs. • Lead by example and promote a positive and professional working environment. • Communicate operational updates, guest preferences, and special requirements during briefings. • Assist the Outlet Manager with daily operational matters when required. Guest Experience & Brand Standards
• Deliver service in accordance with Mandarin Oriental's luxury service standards and the hotel's service philosophy. • Recognize VIPs, repeat guests, and special occasions and ensure appropriate service arrangements are made. • Create personalized and memorable experiences through attentive and thoughtful service. • Maintain a strong knowledge of the hotel's facilities, outlets, activities, and services to assist guests with enquiries. • Support the outlet in achieving guest satisfaction and service quality targets. Hygiene, Safety & Compliance
• Ensure compliance with food safety, hygiene, HACCP, and health and safety requirements. • Maintain high standards of cleanliness and organization within the assigned section and service areas. • Ensure proper handling and storage of food and beverage products. • Report any hygiene, safety, maintenance, or equipment issues to the supervisor promptly. • Ensure all departmental policies and SOPs are consistently followed. Stock & Cost Control
• Monitor the availability and proper use of operating supplies, tableware, and equipment. • Minimize wastage and ensure appropriate portion control and product handling. • Assist with stocktaking and inventory checks when required. • Report shortages, breakages, or discrepancies to the supervisor. • Support the outlet in achieving departmental cost-control objectives.
As F&B Captain, we expect from you:
Educational Background
• Minimum 2–3 years of experience in Food & Beverage, preferably within a luxury hotel, resort, or high-end restaurant. • Previous experience as an F&B Captain, Senior Waiter/Waitress, or equivalent supervisory role is preferred. • Diploma or certificate in Hospitality, Food & Beverage, or a related field is an advantage. Skills Strong knowledge of restaurant service, food and beverage products, and service standards. Good command of English; additional languages are an advantage. Excellent communication and interpersonal skills. Strong guest-service orientation with a passion for hospitality. Confident in guiding and coaching junior colleagues. Able to work effectively under pressure in a fast-paced environment. Willing to work shifts, weekends, public holidays, and according to operational requirements. Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?