About this role
Mandarin Oriental, Desaru Coast is looking for a Barista to join our Food & Beverage Department. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land. About the job The Barista is responsible for preparing and serving high-quality coffee, beverages, and other refreshments while providing warm, attentive, and personalized service to guests. The role ensures that all beverages are prepared consistently according to established standards while maintaining a clean, organized, and welcoming bar area. As Barista you will be responsible for the following duties: Guest Service
• Welcome and interact with guests in a warm, professional, and courteous manner. • Take beverage orders accurately and provide recommendations when appropriate. • Prepare and serve beverages promptly while maintaining high service standards. • Respond to guest requests, feedback, and complaints professionally and appropriately. • Anticipate guest needs and personalize the service experience wherever possible. Beverage Preparation
• Prepare espresso-based beverages such as espresso, cappuccino, latte, flat white, and Americano according to established standards. • Prepare specialty coffee, tea, juices, smoothies, and other beverages as required by the outlet. • Ensure proper operation, cleaning, and maintenance of coffee machines, grinders, blenders, and other beverage equipment. • Maintain consistency in beverage quality, presentation, temperature, and portion control. • Follow established recipes and presentation standards. Operations & Hygiene
• Maintain cleanliness and organization of the bar, coffee station, equipment, and surrounding areas. • Ensure all equipment is cleaned and maintained according to the required schedule. • Follow food safety, hygiene, HACCP, and health and safety standards at all times. • Monitor stock levels of coffee beans, milk, syrups, garnishes, and other beverage supplies. • Inform the supervisor of any shortages, equipment issues, or quality concerns. • Assist with receiving, storing, and rotating beverage products according to FIFO principles. • Minimize wastage and ensure proper handling and storage of all products. Teamwork
• Work closely with the Restaurant, Kitchen, Stewarding, and other Food & Beverage teams to ensure smooth operations. • Assist colleagues during busy periods and support other F&B areas when required. • Attend daily briefings, training sessions, and departmental meetings. • Maintain effective communication with supervisors and colleagues. Guest Experience & Brand Standards
• Deliver service in accordance with the property's luxury service standards and brand philosophy. • Maintain a professional appearance and grooming standard at all times. • Demonstrate knowledge of coffee, beverages, ingredients, and preparation methods. • Create a welcoming and engaging atmosphere for guests. • Support promotional activities, special events, and seasonal beverage offerings. As Barista, we expect from you: Educational Background
• Minimum 1–2 years of experience as a Barista, preferably in a luxury hotel, resort, specialty coffee shop, or high-end restaurant. • Certificate or qualification in Barista Skills, Food & Beverage, Hospitality, or a related field is an advantage. Skills
• Good knowledge of coffee preparation, espresso extraction, milk steaming, and beverage presentation. • Knowledge of food safety and hygiene standards. • Good command of English; additional languages are an advantage. • Strong communication and interpersonal skills. • Guest-oriented with a positive and professional attitude. • Able to work flexible hours, including weekends, public holidays, and shifts. • Ability to work effectively in a fast-paced environment. Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?