About this role
Mandarin Oriental, Desaru Coast is looking for a Finance Supervisor – Income Audit & Credit to join our Finance Department. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land. About the job The Finance Supervisor – Income Audit & Credit is responsible for overseeing the daily income audit process and credit control activities to ensure that all hotel revenue is accurately recorded, properly supported, and collected in a timely manner. The position will supervise the verification of daily revenue transactions, reconciliation of income from all hotel outlets and systems, monitoring of accounts receivable and credit accounts, and follow-up of outstanding balances. The role will also ensure compliance with hotel policies, internal controls, and financial procedures. As Finance Supervisor – Income Audit & Credit you will be responsible for the following duties: Income Audit
• Supervise and perform daily income audit activities to ensure all hotel revenue is accurately recorded and reported. • Review and verify daily revenue reports from Front Office, Food & Beverage, Spa, Recreation, and other revenue-generating departments. • Reconcile revenue between the Property Management System (PMS), Point-of-Sale (POS) systems, payment systems, and General Ledger. • Verify room revenue, package revenue, discounts, rebates, complimentary rooms, allowances, voids, refunds, and adjustments. • Review daily cash, credit card, bank transfer, online payment, and other payment transactions. • Ensure all revenue transactions are supported by proper documentation and approvals. • Investigate discrepancies and follow up with the respective departments for clarification and corrective action. • Prepare and review daily revenue and income audit reports. • Ensure proper recording of city ledger and other non-cash transactions. • Monitor and verify room rate, package, and promotional transactions against approved rates and policies. • Ensure adequate controls are in place to minimise revenue leakage and financial irregularities. 2. Credit Control & Accounts Receivable
• Supervise the monitoring of hotel credit accounts and outstanding receivables. • Review the Accounts Receivable ageing report and identify overdue accounts requiring follow-up. • Follow up with departments and customers/companies regarding outstanding balances and payment status. • Monitor credit limits and payment terms for corporate, travel agent, wholesaler, and other credit accounts. • Ensure invoices, statements, supporting documents, and credit notes are accurate and issued on a timely basis. • Review and follow up on disputed invoices and unidentified payments. • Assist in maintaining proper documentation for credit approvals and account opening. • Escalate long-outstanding or high-risk accounts to the Finance Manager for further action. • Support collection activities and ensure outstanding balances are followed up according to the hotel's credit policy. • Assist with month-end reconciliation of Accounts Receivable and related balance sheet accounts. 3. Month-End Closing
• Assist in month-end closing activities related to income audit and accounts receivable. • Ensure all revenue transactions are posted accurately and within the correct accounting period. • Review outstanding reconciling items and ensure timely resolution. • Assist in preparing monthly revenue and receivable reports. • Support the Finance Manager in reviewing revenue and credit control results. 4. Internal Control & Compliance
• Ensure compliance with hotel financial policies, accounting standards, and internal control procedures. • Identify weaknesses in revenue and credit processes and recommend improvements. • Maintain proper audit trails and supporting documentation for financial transactions. • Assist with internal and external audit requirements. • Ensure confidentiality and proper handling of financial and guest information. • Report any suspected irregularities, fraud, or control weaknesses to the appropriate management. 5. Team Supervision
• Supervise and guide Income Audit / Accounts Receivable team members in their daily duties. • Allocate work and ensure tasks are completed accurately and within deadlines. • Review the team's work and provide guidance on accounting and operational issues. • Train and coach team members on income audit, credit control, systems, and hotel financial procedures. • Monitor staff performance and provide feedback to the Finance Manager. • Ensure adequate departmental coverage and effective handover of daily tasks. 6. Systems & Process Improvement
• Ensure accurate use of PMS, POS, accounting, payment, and other relevant financial systems. • Identify opportunities to improve income audit and credit control processes. • Participate in system testing, implementation, and process improvement projects when required. • Ensure proper controls are maintained when new systems or processes are introduced. As Finance Supervisor – Income Audit & Credit, we expect from you: Educational Background
• Diploma or Bachelor's Degree in Accounting, Finance, or a related field. • Minimum 3–5 years of relevant experience in hotel finance, income audit, accounts receivable, or credit control. • Previous supervisory experience in a hotel or hospitality environment is preferred. • Strong knowledge of hotel revenue operations and financial controls.. Skills
• Experience with PMS, POS, and accounting systems is an advantage. • Good understanding of Accounts Receivable, income audit, reconciliation, and credit control processes. • Good command of written and spoken English. • Strong analytical and problem-solving skills. • Good attention to detail and accuracy. • Able to work independently and manage multiple deadlines. • Strong communication and interpersonal skills. Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?