About this role
Job Description:
Job Summary: To give our customers a reliable, joyful and seamless experience from highly capable and committed Crewmembers who love what they do. The manager ensures safety, regulatory compliance, budget/cost and productivity achievement and rigorous process execution through Airport Supervisors and Concierges. The Manager is ultimately responsible to set his/her stations up for success, effective execution and continuous improvement in the short and long term.
Responsibilities/Day in the Life Tasks:
• Provide on-site support to Supervisors, create and maintain an environment where the Airport Services Concierge team can accomplish their objectives • Support the General Manager in meeting operational performance targets and monitoring the station operation budget • Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented • Audit station supply orders to ensure budget compliance and item necessity/consistency with organizational mission • Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations • Participates on operational conference calls, station audits and prepares various reports • Reviews and standardizes procedures to improve efficiency within the operation • Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff • Review (approve/deny) concierge and supervisor expense reports and ensure supervisor company credit card use is within policy • Ensure adequate crewmember coverage is approrpriate to support desired customer experience and facility management • Proactively identify areas of improvement and ensure issues are remediated in an appropriate and timely manner. • Conduct ongoing needs assessments of station operations and provide timely budget recommendations to ensure the station(s) does not experience a deficit in operational capabilities due to expansion or increased volume. • Maintain overall managerial responsibility for station(s) schedule. Work with internal stakeholders to ensure adequate personnel resources • Guide and develop current supervisors to ensure they are ready to step into future leadership roles • Investigates and resolves customer service issues as well as operation issues
Culture: This Is How We Fly
Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders.
I display a positive attitude. For others, and for myself. I am an expert in my role. If I don’t know, I learn. If I need help, I ask. I act with integrity every day. I never compromise on safety or security. I am adaptable. I don’t just expect challenges, I embrace them. I am engaged. Present. Tuned in. Listening, thinking, and contributing. I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner. Required: Experience-
• High School Degree • 3 Years Airport operations experience • 5 years of interacting with customers/people delivering services face-to-face • 2 years supervisory experience • Proven leadership skills • Ability to effectively and efficiently manage multiple and often competing priorities Licenses & Certifications-
• Valid drivers license Knowledge, Skills, & Abilities-
• Must exhibit strong organizational and prioritization skills and have the ability to set high standards of performance for self and others • Possess the ability to guide the team to adhere to safety and security standards • Ability to effectively balance both operational and leadership responsibilities • Makes effective decisions using analysis of situation and JSX values as guidance • Ability to prioritize tasks and execute them accordingly with a high degree of focus\ • Must be able to make quick, prudent decisions and identify, evaluate and refine functional results to improve the customer experience • Impeccable verbal and written communication skills • Working knowledge MS Office, Google Business Solutions • In depth understanding of Radixx/DCS/Astro* • Thorough knowledge of all JSX policies and procedures* • Solid understanding of the entire operation and functions of JSX Departments*
Preferred: Experience-
• Four-year degree in business management • 5 years of Airport Operations Experience • 3 years of prior supervisory or managerial experience Licenses & Certifications-
• Knowledge, Skills, & Abilities-
•
Basic Requirements:
• Must be able to travel often • Ability to lift up to 75 pounds • Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing • Ability to work a flexible schedule including early mornings, nights, weekends and holidays • Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines • Travel 2-10 days per month In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals.
We do whatever it takes: May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)
Compensation Range: $50,500.0 - $65,800.0 JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.