About this role
Job Description:
Job Summary: The Airport Operations Concierge (AOC) is a cross-trained crewmember responsible for delivering a seamless, safe, and elevated experience across both Above Wing and Below Wing operations. AOCs perform customer-facing and ramp-related duties, ensuring every Customer receives the effortless, personalized service JSX is known for while maintaining safety, compliance, and operational excellence. Responsibilities/Day in the Life Tasks:
• Provide customers with an effortless and welcoming check-in and boarding experience, ensuring all documentation, baggage, and screening processes are completed accurately and on time. • Marshal aircraft to and from gates, safely load/unload baggage, cargo, and amenities while maintaining on-time performance. • Perform aircraft and lounge cleaning, restocking, and presentation duties to uphold brand and safety standards. • Maintain compliance with all security, DOT/FAA, and Company procedures while executing Ground Security Coordinator (GSC) responsibilities. • Identify and communicate safety or operational risks immediately to leadership. • Support irregular operations (IROP) and recovery efforts through proactive communication and teamwork.
Culture: This Is How We Fly
Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders.
I display a positive attitude. For others, and for myself. I am an expert in my role. If I don’t know, I learn. If I need help, I ask. I act with integrity every day. I never compromise on safety or security. I am adaptable. I don’t just expect challenges, I embrace them. I am engaged. Present. Tuned in. Listening, thinking, and contributing. I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner. Required: Experience-
• High School Diploma or GED required. • Minimum 2 years of customer service experience Licenses & Certifications-
• Must possess and maintain a valid driver’s license and clean driving record. Knowledge, Skills, & Abilities-
• Remains professional, logical, and calm under pressure. • Demonstrates vigilance and situational awareness at all times. • Balances safety, hospitality, and operational priorities with sound judgment. • Embodies the JSX brand by serving with warmth, efficiency, and integrity. • Articulate and polished in verbal and written communication. • Proficient with Microsoft Office and Company systems. • Detail-oriented with strong time management and multitasking skills.
Preferred: Experience-
• 4 year college degree • Prior aviation, ramp, or hospitality experience. Licenses & Certifications-
• Knowledge, Skills, & Abilities-
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Basic Requirements:
• In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals. • Ability to lift up to 75 pounds and perform physical tasks including bending, reaching, climbing stairs, and standing for extended periods. • Ability to work in indoor/outdoor environments under various weather conditions. • Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays. • Subject to DOT/FAA pre-employment and random drug and alcohol testing.
We do whatever it takes: May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)
Starting Compensation: $0.00 JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.