About this role
1. Property & Facilities Management
• Directly oversee appointed property managers to ensure the effective execution of property management services, including leasing, maintenance, and fit-out projects. • Manage day-to-day operational matters and act as an escalation point for issue resolution. • Implement and monitor standard operating procedures (SOPs) to ensure smooth and efficient operations across all properties.
2. Portfolio & Asset Management
• Assist the Head of Property Management in overseeing the management of all properties in the Funds’ portfolio to ensure optimal performance. • Monitor and assess asset performance, preparing reports with recommendations for operational improvements. • Support the implementation of strategies for managing underperforming assets.
3. Stakeholder & Tenant Relations
• Serve as a primary point of contact for tenants, addressing and resolving landlord-tenant issues to ensure high levels of tenant satisfaction and retention. • Liaise with the appointed Trustee on proposals for maintenance, renovation, and refurbishment initiatives. • Engage with service providers and vendors to ensure alignment with operational objectives.
4. Asset Enhancement & Development
• Support the identification and execution of asset enhancement initiatives (AEI) to improve property value. • Manage and oversee approved capital expenditure (CAPEX) projects, including upgrades and refurbishments, ensuring they are completed on time and within budget. • Ensure maintenance and enhancement projects adhere to regulatory requirements.
5. Compliance & Risk Management
• Ensure all properties comply with local property laws, safety regulations, and environmental standards on a day-to-day basis. • Implement risk assessment and mitigation strategies for operational risks related to property management. • Assist in the annual property valuation process and ensure adequate insurance coverage is maintained for all assets.
6. Reporting & Financial Oversight
• Maintain accurate and organized records of property-related transactions, contracts, and operational expenses. • Prepare regular reports on asset performance, operational activities, and challenges for the Head of Property Management. • Assist in developing and managing the annual budget for property management operations.